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- Tasks: Lead a team to ensure smooth operations and deliver excellent customer service.
- Company: Join HMCTS, an agency dedicated to delivering justice in England and Wales.
- Benefits: Flexible working options, competitive salary, and opportunities for career development.
- Why this job: Make a real difference in people's lives while developing a meaningful career.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Proud to serve. Proud to keep justice going.
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
The Civil National Business Centre (CNBC) in Northampton sits within our National Services region and is led by our Cluster Manager. We manage centralised administrative and contact functions (telephone helpdesks) and we’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will be responsible for the smooth running of the CNBC, leading your team, supporting your Operations Managers to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service. You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.
About you
Are you a hands‑on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.
A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs, the minimum number of working hours per week we can accept is 32 hours.
Occasional travel to other courts may be required.
13590 - Delivery Manager - Civil National Business Centre (CNBC) - Northampton employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13590 - Delivery Manager - Civil National Business Centre (CNBC) - Northampton
✨Tip Number 1
Get to know the company! Research HMCTS and the Civil National Business Centre. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at HMCTS, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership, problem-solving, and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 13590 - Delivery Manager - Civil National Business Centre (CNBC) - Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Delivery Manager role. Highlight your commitment to public service and how you can make a difference in people’s lives.
Showcase Your Leadership Skills: Since this role involves leading a team, be sure to emphasise your leadership experience. Share examples of how you've successfully managed teams and improved performance in previous roles.
Communicate Clearly: As a confident communicator, your written application should reflect clarity and professionalism. Use straightforward language and structure your application logically to make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager at HMCTS. Familiarise yourself with their mission and values, especially how they relate to public service and justice. This will help you articulate why you're passionate about the role and how your skills align with their objectives.
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully led a team or managed a project. Highlight your ability to motivate others and how you handle challenges, especially in a compliance-driven environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you manage complaints. Prepare scenarios from your past experiences where you had to resolve issues diplomatically and collaboratively. This will demonstrate your capability to maintain positive relationships and improve operational efficiency.
✨Emphasise Customer Service Excellence
Since this role is customer-facing, be ready to discuss your approach to delivering excellent service. Share examples of how you've gone above and beyond for customers in previous roles. Show that you understand the importance of user engagement and how it contributes to the overall success of the organisation.
