18840 - Team Leader in Northallerton

Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You’ll be responsible for making sure your team delivers excellent administrative support and customer service to service users, mediators, judiciary and management.

About us: HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. Spread nationally over several sites, our Courts and Tribunal Service Centres (CTSCs) deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non‑imprisonable offences e.g., no TV licence / car tax), and supporting audio video hearings.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role: Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS.

We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.

Your skills and experience:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer‑focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Further details: New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Ways of working: Standard full time working hours are 37 hours per week Monday to Friday. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part‑time, flexible, and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. A minimum of 30 hours per week will be required for this role. Non‑contractual hybrid working is currently available. Hybrid working arrangements are determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.