At a Glance
- Tasks: Provide excellent telephone and admin support to court users in a fast-paced environment.
- Company: Join the National Services team dedicated to serving justice.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Other info: Opportunities for part-time work and career growth within a dynamic environment.
- Why this job: Make a real difference by helping people in stressful situations with empathy and professionalism.
- Qualifications: Strong customer service skills and proficiency in IT and Microsoft software.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Operational Support Officers within National Services play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.
Your work will be predominantly telephone‑based, taking inbound calls from the public and legal representatives and returning calls as required. You will also use email and webchat and undertake general administrative work. Working in a small team you will be supported by a Team Leader and, alongside our in‑depth training programme, will have access to our ‘knowledge bank’ (guidance document) to assist in your role.
You need to be a confident communicator with the self‑assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding. This is a fast‑paced position that requires attention to detail, the ability to multi‑task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.
Your knowledge, skills and experience:
- Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
- Experience of working in an administrative role in a customer‑focussed environment is desirable
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
- Exceptional attention to detail
Working hours and shift pattern:
The office is open Monday‑Friday from 07:30 to 18:00. Shift patterns will be between 08:30 and 18:00. Successful candidates will be assigned a shift pattern as part of the onboarding process, depending on the current business requirement at that time. We don’t currently have any requirement for staff to start at 07:30. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre‑employment checks. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are 08:00‑16:00. All of our staff are expected to work 6 Saturdays per year on a rota basis. There is also the option to work voluntarily on bank holidays. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible, and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Part‑time employees will need to work at least 30 hours throughout the week.
Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
Civil Service Nationality Rules: This job is broadly open to the following groups:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Assessment and interview: We will assess your experience for this role via the following methods: Statement of Suitability, Interview stage assessments. Interview dates are expected in late June. Behaviours: Communicating and Influencing, Managing a Quality Service, Delivering at Pace. Level of security checks required: DBS Basic.
Operational Support Officer - Newport employer: Ministry of Justice
As an Operational Support Officer in Newport, you will be part of a dedicated team that plays a crucial role in delivering justice with empathy and professionalism. Our supportive work culture prioritises employee development through a comprehensive training programme and access to resources that enhance your skills. With flexible working patterns and a commitment to work-life balance, we offer a rewarding environment where you can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer - Newport
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of an Operational Support Officer. This way, when you get that interview, you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and emails, try role-playing with a friend or family member. This will help you feel more at ease when dealing with complex situations during the actual job.
✨Tip Number 3
Show off your empathy! When preparing for interviews, think of examples where you've handled sensitive situations with care. This will demonstrate that you understand the importance of being calm and professional, especially in stressful scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are keen to learn and grow with us.
We think you need these skills to ace Operational Support Officer - Newport
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about talking to people, make sure your application highlights your communication skills. Use examples that show how you’ve handled calls or emails in the past, especially in tricky situations.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like customer service and attention to detail that are key for this role.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us your enthusiasm for the role and why you’re keen to join our team at StudySmarter.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of everything and ensures your application gets the attention it deserves!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the key skills mentioned in the job description, like strong customer service and IT proficiency. This will help you tailor your answers to show how you fit the role.
✨Practice Empathy in Communication
Since you'll be dealing with sensitive matters, practice how to communicate with empathy and understanding. Role-play common scenarios you might encounter on the phone or via webchat. This will not only boost your confidence but also demonstrate your ability to handle difficult situations calmly.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think about times when you successfully managed multiple tasks or dealt with complex information. This will show the interviewers that you can thrive in a fast-paced environment.
✨Be Ready for Shift Discussions
Since the role involves specific shift patterns, be prepared to discuss your availability during the interview. Consider your preferences and any flexibility you can offer. This shows that you're serious about the position and willing to adapt to the team's needs.
