At a Glance
- Tasks: Lead training for new staff, helping them excel in customer service and administrative support.
- Company: Join a proud organisation dedicated to justice and service excellence.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and extensive training opportunities.
- Other info: Open to diverse candidates with a commitment to equality and inclusion.
- Why this job: Develop your coaching skills while making a real difference in people's lives.
- Qualifications: Leadership experience and strong communication skills are essential.
The predicted salary is between 28000 - 35000 € per year.
Proud to serve. Proud to keep justice going. The Development Coach plays a critical role in the learning and training of new starters. This role enables you to demonstrate and develop your coaching and leadership skills while helping new staff deliver excellent administrative support and customer service to service users, mediators, the judiciary, and management.
Responsibilities
- Lead ongoing onboarding training for new staff and for those moving to new duties, ensuring they develop the skills and knowledge to deliver an inclusive and accessible service to diverse users.
- Focus on the short‑ to medium‑term learning needs of the learners.
- Embed the culture and ways of working for National Services, driving service excellence across all jurisdictions.
- Coach staff to improve effectiveness in handling customer/user queries by telephone, email, or webchat.
- Assess learners’ capability, competence, and potential, adapting the coaching approach to create an optimal learning environment.
- Recommend learning resources and solutions to support staff development.
- Measure and provide feedback on learners’ performance against HMCTS and National Services service standards.
- Maintain resilience and authority when managing learners, especially in challenging situations.
Required Skills and Experience
- Leadership skills to visibly demonstrate and embed the national service culture.
- Business‑specific knowledge and experience to coach and advise learners on improvement in specific business areas.
- Experience or qualification in coaching and training practice (CIPD or internal qualification desirable).
- People and communication skills to coach learners on customer service queries.
- Ability to judge and adapt to different learners’ needs for optimal learning outcomes.
- Knowledge of learning resources and solutions.
- Coaching skills to enable learners to take responsibility for their own development.
- Knowledge of HMCTS and National Services service standards.
- Flexibility and adaptability, managing a tailored coaching style while meeting business requirements.
- Resilience and authority to manage learners in challenging situations.
Training and Development
External applicants will be required to complete a service line training academy.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Leave buy/sell scheme allowing qualifying staff to add or remove up to three days each year.
- Paid public holidays and an additional privilege day.
- Pro‑rated leave for part‑time and job‑share posts.
- Pension: choice of Civil Service pension schemes.
- Extensive training and development opportunities offered by the Ministry of Justice.
- Access to family‑friendly policies, flexible benefits, and child‑care vouchers or alternative support.
- Paid paternity, adoption, and maternity leave.
- Free annual eye tests for employees who use computer screens.
Eligibility and Equality, Diversity & Inclusion
Open to UK nationals, Republic of Ireland nationals, Commonwealth nationals with right to work, EU, Switzerland, Norway, Iceland or Liechtenstein nationals with settled or pre‑settled status, and others listed in the Nationality Rules. Priorities and support for disabled candidates, veterans, and other protected groups as per Civil Service commitments.
Development Coach - Newport employer: Ministry of Justice
As a Development Coach in Newport, you will be part of a dedicated team committed to fostering an inclusive and supportive work environment. The company offers extensive training and development opportunities, competitive annual leave, and family-friendly policies, ensuring that employees can thrive both personally and professionally. With a focus on service excellence and a culture that values resilience and adaptability, this role provides a meaningful opportunity to make a positive impact on new staff and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Development Coach - Newport
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common coaching scenarios. Think about how you'd handle different learner needs and be ready to share your strategies. We want to see your coaching skills in action!
✨Tip Number 3
Show off your adaptability! During interviews, highlight times when you've tailored your approach to meet diverse learner needs. This will demonstrate your flexibility and understanding of service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Development Coach - Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Development Coach role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Coaching Skills:Since this role is all about coaching, share specific examples of how you've successfully trained or mentored others in the past. We want to see your leadership style in action!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Coaching Techniques
Familiarise yourself with various coaching methods and be ready to discuss how you would apply them in real scenarios. Think about how you can adapt your approach to meet the diverse needs of learners, as this will show your flexibility and understanding of different learning styles.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, especially in challenging situations. Be ready to explain how you've previously managed teams or individuals, and how you maintained resilience while driving service excellence.
✨Understand the Service Standards
Make sure you have a solid grasp of HMCTS and National Services service standards. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to delivering high-quality service and support to users.
✨Engage with Real Scenarios
Think of specific examples from your past experiences where you successfully coached someone or improved a process. Be prepared to discuss these scenarios in detail, focusing on the outcomes and what you learned from the experience.
