22503 - Area Property Operations Manager in Newport

Position: Area Property Operations Manager

Location: Region Specific – East, South East and South West

Band: SEO

Contract Type: Fixed Term 12 months

Overview: The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies. MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability.

Team Overview: Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support. PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques.

Responsibilities will include the following:

• Service Management:
• Understand your assets and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime.
• Manage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification.
• Liaise with the supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements.
• Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs.
• Customer Management:
• Act as the client’s first point of contact. Report MI data on contract performance.
• Engage through site visits, regular communication and running or attending client engagement meetings as appropriate.
• Manage supplier issues and complaints to resolution, escalating to RPOMs where necessary.
• Supplier Management:
• Develop strong relationships with suppliers.
• Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance.
• People & Resource Management:
• Independently monitor your progress and work towards fulfilling objectives within your own development plan.
• Ensure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your role.

Skills and Experience:

• Essential - You should have strong experience in property and FM disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.
• Qualifications and Accreditation:
• Essential to Hold or be willing to work towards MIWFM or CIWFM, MRICS or CEng accreditation.
• Essential IWFM qualification at Level 3-4 or equivalent experience.
• Essential to Hold a NEBOSH (National Examination Board Occupational Safety Health) – National General Certificate OR be willing to work towards it.

Licences: Full UK Driving Licence is required – APOMs are required to attend sites across their Portfolio Area in the course of their duties on a daily basis.

Application process: Sift Experience - Please upload an anonymous copy of your CV. Statement of Suitability - You will also be asked to provide a Statement of Suitability of no more than 500 words on how you meet the essential skills, experience and Government Property Profession (GPP) Technical Skills listed above.

Working Arrangements: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home.

Benefits: The MoJ offers a range of benefits including annual leave, pension options, training opportunities, and employee-run networks.