At a Glance
- Tasks: Provide top-notch customer service and support court operations.
- Company: Join the Civil Service, committed to inclusivity and equal opportunities.
- Benefits: Enjoy 25 days annual leave, pension options, and flexible working arrangements.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in the justice system while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
About the role
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Working as part of a team, you will contribute to operational, performance and service standard targets across your area of work.
Responsibilities
- Prepare papers and files for court, tribunals, hearings, and meetings, including processing and handling sensitive information and accurately recording outcomes.
- Create and update digital records, interpreting information required on a court file.
- Communicate with the public, judiciary, court and tribunal users, and representatives of other agencies and organisations.
- Act as the first point of contact for court users, meeting members of the public and, where appropriate, vulnerable witnesses and their legal representatives.
- Prepare court/hearing rooms and ensure the court runs efficiently.
Working hours & location
Standard full‑time working hours are 37 hours per week (Monday to Friday). Part‑time, flexible and job‑sharing arrangements are considered where they meet the demands of the role and business needs, subject to the MoJ's Flexible Working policy. Successful candidates will be based at one of the following courthouses: Nottingham Combined Court, 60 Canal Street, Nottingham, NG1 7EJ; Nottingham Justice Centre, Carrington Street, Nottingham, NG2 1EE; or Mansfield Combined Court, Rosemary Street, Mansfield, NG19 6EE. There may be occasional work on other courthouses or local HMCTS offices.
Visa & immigration
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. If you have held a Skilled Worker visa before 22 July 2025, eligibility will be assessed against the transitional provisions. Successful applicants must ensure they have and maintain the legal right to live and work in the UK.
Inclusivity & equal opportunity
The Civil Service is committed to attract, retain and invest in talent wherever it is found. We provide equal opportunities for members of the public, including veterans, and are a Disability Confident employer. We encourage applications from diverse backgrounds.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service.
- Pension: Choice of Civil Service pension schemes.
- Training and development: Extensive range of opportunities.
- Other benefits: Family‑friendly policies, flexible benefits, paid parental leave, free annual sight tests, etc.
Operational Support Officers in Mansfield employer: Ministry of Justice
As an Operational Support Officer, you will join a supportive and inclusive work environment that values your contributions to the justice system. With flexible working arrangements, generous annual leave, and a commitment to professional development, this role offers a meaningful opportunity to make a difference in your community while enjoying a balanced work-life dynamic. The Civil Service is dedicated to fostering a diverse workforce, ensuring that all employees feel valued and empowered to grow within their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officers in Mansfield
✨Tip Number 1
Network like a pro! Reach out to people in the legal and court services field. Attend events, join online forums, or even connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident. Get a friend to throw some questions your way, especially about customer service scenarios, as that’s key for Operational Support Officers.
✨Tip Number 3
Show off your organisational skills! When you get the chance to meet potential employers, highlight your ability to manage files and prepare documents efficiently. This is crucial for the role, so make it shine!
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Operational Support Officers in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our team and support court proceedings effectively.
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with the public and judiciary, it's essential to demonstrate your customer service experience. Share specific examples where you've provided excellent service or handled sensitive situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court processes and the importance of providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As you'll be the first point of contact for court users, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Showcase Your Team Spirit
This role involves working as part of a team, so be prepared to discuss your teamwork experiences. Think of examples where you've collaborated effectively with others, especially in high-pressure situations. Highlighting your ability to work well with diverse groups will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the challenges they face or how success is measured in the position. This shows your enthusiasm and helps you determine if the role is the right fit for you.
