At a Glance
- Tasks: Lead a team to ensure smooth operations at the Manchester Civil Justice Centre.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working options and a supportive environment for personal growth.
- Other info: Dynamic role with opportunities for career advancement in public service.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Proud to serve. Proud to keep justice going. Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in the Manchester Civil Justice Centre - Civil jurisdiction.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Manchester Civil Justice Centre sits within HMCTS’ NW region in the Greater Manchester cluster, led by our Cluster Manager, supported by the Operations Manager and Court Delivery Managers. You’re responsible for the smooth running of Manchester Civil Justice Centre - Civil jurisdiction leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer‑focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
18043 - Delivery Manager - Manchester Civil Justice Centre employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on fostering a supportive and inclusive work culture that values public service and employee engagement. As a Delivery Manager at the Manchester Civil Justice Centre, you will have the opportunity to lead a dedicated team in delivering essential services to the community, with access to flexible working arrangements and professional development opportunities that empower you to grow in your career while making a meaningful impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land 18043 - Delivery Manager - Manchester Civil Justice Centre
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at HMCTS or similar organisations. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We all know that confidence is key, so rehearse your answers and get comfortable talking about your experiences.
✨Tip Number 3
Show your passion for public service! During interviews, share specific examples of how you've made a difference in previous roles. This will demonstrate your commitment to delivering excellent service and engaging with the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Manchester Civil Justice Centre.
We think you need these skills to ace 18043 - Delivery Manager - Manchester Civil Justice Centre
Some tips for your application 🫡
Show Your Passion for Justice:When writing your application, let your enthusiasm for delivering justice shine through. We want to see how committed you are to making a difference in people's lives and how that aligns with our mission at HMCTS.
Highlight Your Leadership Skills:As a Delivery Manager, you'll be leading a team, so make sure to showcase your leadership experience. We’re looking for examples of how you've motivated and supported your team to achieve their goals.
Be Customer-Focused:Since this role is all about providing excellent service, emphasise your customer service skills. Share specific instances where you've gone above and beyond to meet customer needs, as this is key to our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager at the Manchester Civil Justice Centre. Familiarise yourself with HMCTS's mission and values, and think about how your experience aligns with their goals. This will help you articulate why you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated a team or resolved conflicts. Highlight your ability to engage with people at all levels and how you’ve successfully delivered excellent service in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare scenarios from your past experiences where you had to manage a difficult situation or improve operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Commitment to Public Service
Since this role is about delivering justice and making a difference, be ready to express your passion for public service. Share any relevant experiences that showcase your dedication to helping others and improving community services. This will resonate well with the interviewers and show that you align with their mission.
