At a Glance
- Tasks: Lead operational support for strategic initiatives and manage staff development within the cluster.
- Company: Join a dynamic team within the National Probation Service, focused on community safety.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Other info: Engage in meaningful work with excellent career progression in a supportive environment.
- Why this job: Be at the forefront of community justice, influencing positive change and supporting vulnerable individuals.
- Qualifications: Experience in management, performance monitoring, and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support to the Head of LDU Cluster. The post holder will represent the Head of LDU Cluster with external agencies, stakeholders and staff, adhere to all policies concerning the sensitive/confidential nature of information, and may be required to participate in out‑of‑hours on‑call rota.
Responsibilities
- Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, & Integrated Offender Management.
- Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
- Providing support to the Head of Cluster within relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
- Responsible for the professional development of cluster staff.
- Responsible for developing and deploying the Cluster Training Needs Analysis.
- Ensure effective cluster employee recruitment and induction.
- Act as cluster lead for performance & quality.
- Act as cluster lead for audits and inspections.
- Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
- Responsible for the management of the Business Manager and the administrative support functions within the cluster.
- Under the guidance of the Head of LDU Cluster, represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
- Participate in the Multi‑Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities, including chairing of MAPPA Level 3 meetings.
- In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary (e.g. authorising the recall of offenders to prison).
- Operational support to the Head of Cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
- Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality & Diversity, Reward & Recognition, etc.
- Operational support to the Head of Cluster in cluster compliance with Health and Safety legislation.
- Senior Management responsibility for estates, buildings and maintenance activities within the cluster.
- Demonstrate pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes and challenging anti‑social behaviour and attitudes.
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
- Work within the aims and values of NPS and HMPPS.
Qualifications
- Significant experience at middle‑manager level, including the management of staff.
- Experience of monitoring performance in an area of responsibility against predetermined targets, setting local targets and effecting necessary improvements.
- Experience of budgetary control, including procurement.
- Experience of managing relationships, including working with key local agencies and stakeholders.
- Evidence of preparing high‑level written reports to a good standard; Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice. Or, a qualification recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007; qualifications previously recognised include Diploma in Probation Studies, Diploma in Social Work (with Probation Option) and CQSW (with Probation Option).
- Knowledge of the wider criminal justice system.
17527 - Senior Operational Support Manager in Manchester employer: Ministry of Justice
As a Senior Operational Support Manager with the National Probation Service, you will thrive in a supportive and dynamic work environment that prioritises employee development and collaboration. Our commitment to fostering a culture of inclusivity and professional growth ensures that you will have access to ongoing training opportunities and the chance to make a meaningful impact within the community. Located in a vibrant area, we offer a unique opportunity to engage with local agencies and stakeholders, enhancing your career while contributing to public safety and rehabilitation.
StudySmarter Expert Advice🤫
We think this is how you could land 17527 - Senior Operational Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of operational support and probation services. Attend relevant events or webinars where you can meet people who might help you land that Senior Operational Support Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of current issues in the criminal justice system. Be ready to discuss how your experience aligns with the responsibilities listed in the job description, especially around managing relationships and performance.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams or projects, particularly in challenging situations. This will demonstrate your ability to manage staff and drive improvements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 17527 - Senior Operational Support Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the responsibilities listed in the job description. We want to see how you can bring your unique skills to the role!
Showcase Your Leadership Skills:Since this role involves significant management responsibilities, be sure to emphasise your leadership experience. Share examples of how you've successfully led teams or projects in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as we appreciate well-structured and easy-to-read applications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities outlined in the job description. Brush up on topics like Child Sexual Exploitation and Integrated Offender Management, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
As a Senior Operational Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams or projects in the past, especially in high-pressure situations.
✨Understand the Bigger Picture
Familiarise yourself with the NPS and HMPPS values and how they relate to the role. Be ready to discuss how you can contribute to their mission and how your experience aligns with their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Think about past experiences where you had to make tough calls, especially regarding offender management or compliance issues, and be ready to share those stories.
