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- Tasks: Provide essential admin support and customer service in a busy court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Flexible working options, competitive salary, and the chance to make a real difference.
- Other info: Full-time role with opportunities for career development in a meaningful public service.
- Why this job: Be part of a team that helps people navigate the justice system and impacts lives.
- Qualifications: Strong communication skills, attention to detail, and a proactive approach to customer service.
The predicted salary is between 28800 - 43200 £ per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries whether over the phone, by post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience: With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business‑critical role requiring full time hours. You will be required to work 5 days over 6 per week (Saturdays/ Bank Holidays included on a rota basis to support administration of occasional courts).
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
13784 - Admin Officer - Manchester Magistrates\' Court employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13784 - Admin Officer - Manchester Magistrates\' Court
✨Tip Number 1
Get to know the role and the organisation! Research HMCTS and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks. Think of examples from past experiences where you successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at HMCTS. Don’t miss out on this opportunity!
We think you need these skills to ace 13784 - Admin Officer - Manchester Magistrates\' Court
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives and supporting the justice system.
Tailor Your Statement of Suitability: Make sure to customise your statement of suitability to highlight your relevant skills and experiences. We’re looking for attention to detail and effective communication, so give us examples that showcase these abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Admin Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this important role in the Manchester Magistrates' Court.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Officer at the Manchester Magistrates' Court. Familiarise yourself with tasks like managing digital files, booking interpreters, and providing customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with court users and judiciary, be prepared to discuss your communication style. Think of examples where you've effectively handled queries or provided support, whether over the phone or via email. Highlighting your friendly and approachable manner will set you apart.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Bring examples of how you've successfully managed tasks that required precision, such as typing orders or preparing documents. You might even want to mention any software tools you’ve used to enhance your organisational skills.
✨Prepare for a Busy Environment
The court environment can be hectic, so be ready to discuss how you handle pressure and multitask. Share experiences where you've juggled multiple responsibilities while maintaining high standards of service. This will show that you're adaptable and ready for the challenges of the role.