Support Services - Facilities - HMP Maidstone

Job holders within this Group Profile will carry out specific manual activities across key areas to support the efficient running of the establishment. They will be deployed to provide a range of support services within the operational areas of the establishment when required.

Key Responsibilities

• Log materials used and assist with stocktaking of tools, equipment and materials.
• Undertake activities in such a way to ensure that waste is reduced and that areas of work are safe, clean and tidy whilst work is in progress.
• Inform manager to ensure sufficient levels of stock are maintained.
• Ensure allocated Planned Maintenance and small repairs are carried out, undertaking service requests raised via the computer‑aided facilities management system.
• Carry out project work when required.
• Advise on sufficient levels of stock and request procurement of goods and services, and ensure all materials used are logged and are fit for purpose.
• Escort technical contractors when required, working with and supervising them in accordance with Local Security Strategy (LSS).
• Maintain regular communications via radio net in accordance with LSS.
• Undertake the role of banksman directing the operation of some plant equipment or machinery.
• Be responsible for tools and plant machinery, carrying out checks at regular intervals and completing relevant documentation in accordance with Local Security Strategy (LSS) and National Security Framework (NSF).
• Comply with Health & Safety policies, procedures and legislation to ensure statutory and mandatory compliance.
• Drive estates vehicles and operate plant equipment.
• Operate within command mode in line with local contingency plans.
• Undertake incidental and emergency or urgent tasks and assignments as per Service Delivery Agreement timescales in a safe manner.
• Assemble products on site when required.
• Carry out pest control prevention measures across the estate when required.
• Contribute to prisoner reports including parole and sentence planning.

Essential Skills / Qualifications / Accreditation / Registration

• Requires basic knowledge and will be required to undertake specific training and courses in these work areas.
• Will comply with the relevant H & S policies and legislation.
• Must complete a manual handling course, undertake basic security awareness and be trained in break‑away techniques if deemed required.
• Ability to fulfil all spoken aspects of the role with confidence through the medium of English.

Hours of Work and Allowances

• 37‑hour working week (standard).
• HMPPS staff on closed pay structures only.
• Additional Compensated Hours Pensionable (ACHP).
• Staff moving from a closed 39‑hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP).
• They will work a 39‑hour week consisting of the standard 37‑hour week and a further 2 additional hours (ACHP) paid at plain‑time pensionable rate.

Behaviours

• Working Together
• Managing a Quality Service
• Communicating and Influencing
• Developing Self and Others

Technical Requirements

• Some roles require specific qualifications.
• Requires basic knowledge of relevant role.

Additional Information

• The MoJ offers Hybrid Working arrangements where business need allows.
• This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home.
• Some roles will not be suitable for Hybrid Working.
• Standard full‑time working hours are 37 hours per week excluding breaks which are unpaid.
• HMPPS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.
• There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.

Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

• HMPPS is keen to encourage alternative working arrangements.
• Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so.

Civil Service Nationality Rules

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Interview Stage Assessments

• Interview Dates: End of May 2026
• Behaviours: Managing a Quality Service, Communicating and Influencing, Working Together, Developing Self and Others.

Level of Security Checks Required

• DBS Standard

Use of Artificial Intelligence (AI)

• Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.