13406 - Senior Case Administrator - HMP Maidstone
13406 - Senior Case Administrator - HMP Maidstone

13406 - Senior Case Administrator - HMP Maidstone

Maidstone Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage case administration and ensure compliance with various mandated processes.
  • Company: Join a dynamic team at HMP Maidstone, focused on offender management.
  • Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
  • Why this job: Make a real difference in the lives of individuals while developing your administrative skills.
  • Qualifications: Strong organisational skills and attention to detail are essential.
  • Other info: Rotational role with mentorship opportunities for new starters.

The predicted salary is between 36000 - 60000 £ per year.

This is an Administrative job in an establishment. This role is particularly designed for Local Establishments with a high churn.

This role acts as a Senior Case Administrator reporting direct to the Band 5 Hub Manager. The role involves the checking and compilation of various mandated processes within the OMU department’s Case Administration team. The job holder will act as deputy to the Band 5 Hub Manager in regard to Custody work and will hold responsibility for checking and ensuring compliance with Sentence Calculation PSIs. In addition to the standard case administrator role, the role involves the management of an allocated caseload. This is a non-operational job with no line management responsibilities. This role is rotational.

Responsibilities, Activities and Duties:

  • Organise, produce and maintain accurate records for the area of work e.g. checklists etc.
  • Undertake the transactional activity associated with the Offender Management function. This includes processing the following paperwork ready for checking and onward transmission by the Hub Manager:
  • Discharge Report / Pre-Discharge Report
  • Bail applications
  • Release on Temporary License (ROTL)
  • Home Detention Curfew (HDC)
  • Offender Assessment and Sentence Management (OaSys)
  • Multi-Agency Public Protection Arrangements (MAPPA)
  • Re-categorisation
  • Sentence calculations, including conduct initial checks
  • Appeals
  • Violent Sex Offender Register (VISOR)
  • Multi-Agency Risk Assessment Planning (MARAP)
  • Adjudications
  • Indeterminate Sentence Prisoners
  • Parole applications
  • Legal Correspondence
  • License Applications
  • Resettlement overnight Release
  • Prisoner Fines
  • Foreign Nationals/Deportation/Immigration
  • Risk to Children/Safeguarding Children
  • Harassment/Restraining Orders
  • Category A administration
  • Recall paperwork
  • Public Protection
  • Ensure completion of mandatory daily tasks list and tasks have been allocated fairly within the team.
  • Ensure all release and transfer paperwork has been completed by the team.
  • Will hold responsibility for checking and ensuring compliance with Sentence Calculation PSIs.
  • Act as a SPOC for all communications to the team, prioritise and distribute to the appropriate person or relevant department in the establishment e.g. managing custody inbox/OMU inbox.
  • Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that it is adequately shared e.g. liaison with PPCS case managers for specific parole cases.
  • Maintain and check establishment databases, manual filing systems and logs of information with responses within timescales, producing reports as required (e.g. Data quality, Caseload databases, HDC Logs etc.).
  • Arrange any meetings including the preparation of paperwork, minutes and action points e.g. Monthly OMU Meetings, IRMT.
  • Act as specialist administrator and continue to develop skills and understanding of all processes. Lead on the accommodation and assimilation of new processes or policy within the function.
  • Develop training guides and aid memoirs to use in developing and training junior colleagues.
  • Act as a mentor/induction co-ordinator for all new starters within the function, working to develop their initial skill set and work to increase knowledge and capability.
  • Identify any areas of concern/deficit and advise the hub manager at the earliest opportunity.
  • In conjunction with the Hub Manager to review new and existing process and provide specialist advice and consultation to Head of Department for and during discussions about new process and planning decisions.
  • Investigate and report upon administrative errors within the department adopting an objective problem solving approach to issue resolution.
  • Undertake other management/administrative tasks including:
    • Complete monitoring returns for the area of work e.g. liaison with Hub Manager.
    • Prepare paperwork for checking by their manager, conducting 20% of all initial checks as required and reporting trends and developing solutions for presentation to the Hub Manager. Completing 2 day checks.
    • When required, attend meetings on behalf of their unit.
    • As senior administrator, work to deliver innovation and change.
    • Working alongside and informing/advising the Hub Manager during annual staff appraisals.
    • Ad hoc roles and responsibilities as required.

    The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

    An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

    13406 - Senior Case Administrator - HMP Maidstone employer: Ministry of Justice

    At HMP Maidstone, we pride ourselves on being an exceptional employer that values the contributions of our staff in a dynamic and supportive environment. Our commitment to employee growth is evident through comprehensive training programmes and mentorship opportunities, ensuring that you can develop your skills while making a meaningful impact in the community. With a strong focus on teamwork and collaboration, we foster a culture where every voice is heard, making HMP Maidstone not just a workplace, but a place to thrive.
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    Contact Detail:

    Ministry of Justice Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land 13406 - Senior Case Administrator - HMP Maidstone

    ✨Tip Number 1

    Network like a pro! Reach out to current or former employees at HMP Maidstone on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.

    ✨Tip Number 2

    Prepare for the interview by practising common questions related to case administration. We should also think of examples from our past experiences that showcase our skills in compliance and organisation.

    ✨Tip Number 3

    Dress the part! Even if it's a virtual interview, we want to look professional. It helps us feel confident and makes a great first impression on the hiring team.

    ✨Tip Number 4

    Follow up after the interview with a thank-you email. It's a simple way to express our appreciation and reiterate our enthusiasm for the Senior Case Administrator role. Plus, it keeps us on their radar!

    We think you need these skills to ace 13406 - Senior Case Administrator - HMP Maidstone

    Case Administration
    Compliance Checking
    Record Keeping
    Data Management
    Communication Skills
    Stakeholder Liaison
    Problem Solving
    Training and Mentoring
    Attention to Detail
    Organisational Skills
    Report Preparation
    Process Improvement
    Time Management
    Team Collaboration

    Some tips for your application 🫡

    Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Case Administrator role. We want to see how you can contribute to our team at HMP Maidstone!

    Showcase Your Attention to Detail: Since this role involves checking and compiling various mandated processes, it’s crucial to demonstrate your attention to detail in your application. Use examples from your past work to show how you've successfully managed similar tasks.

    Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.

    Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!

    How to prepare for a job interview at Ministry of Justice

    ✨Know Your Stuff

    Make sure you’re familiar with the key responsibilities of a Senior Case Administrator. Brush up on processes like Sentence Calculation PSIs and Offender Management functions. Being able to discuss these confidently will show that you’re serious about the role.

    ✨Showcase Your Organisational Skills

    Since this role involves maintaining accurate records and managing caseloads, be prepared to share examples of how you've successfully organised tasks in previous jobs. Highlight any systems or methods you’ve used to keep everything on track.

    ✨Communication is Key

    You’ll need to liaise with various stakeholders, so practice articulating your thoughts clearly. Think of examples where you’ve effectively communicated complex information to different audiences, as this will demonstrate your ability to be a SPOC for communications.

    ✨Be Ready to Problem Solve

    The job involves investigating administrative errors and finding solutions. Prepare to discuss a time when you faced a challenge at work and how you approached resolving it. This will show your analytical skills and proactive mindset.

    13406 - Senior Case Administrator - HMP Maidstone
    Ministry of Justice
    Location: Maidstone
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    • 13406 - Senior Case Administrator - HMP Maidstone

      Maidstone
      Full-Time
      36000 - 60000 £ / year (est.)
    • M

      Ministry of Justice

      1000-5000
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