At a Glance
- Tasks: Lead a team to deliver top-notch admin support and customer service.
- Company: Join a supportive organisation committed to excellence and inclusivity.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and extensive training opportunities.
- Other info: Hybrid working options available, fostering a balanced work-life culture.
- Why this job: Make a real difference while developing your leadership skills in a dynamic environment.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities include delivering outstanding administrative support and customer service to users, judiciary, and management. Ensures the team’s work is prioritised, organised, and resourced to meet objectives while fostering a positive work environment. Contributes to the delivery of operational, performance, and service standard targets. Gathers and analyses statistical data for management, mediators, and judiciary. Monitors and evaluates performance trends, reviews procedures and work practices. Recommends improvements and manages the implementation of new initiatives and legislation. Supports continuous improvement and change management.
Qualifications and Experience:
- Ability to motivate and support a customer‑focused team.
- Experience in an administrative role with strong customer service.
- IT proficiency and capability to learn new technologies and software packages.
- Excellent communication, organisational, and prioritisation skills.
- Experience in managing operational performance and delivering statistical reports.
Benefits:
- Annual leave of 25 days (increasing to 30 days after five years of service).
- Option to buy or sell up to three days of leave per year.
- Paid public holiday and privilege day.
- Pro‑rating for part‑time and job‑share posts.
- Choice of pension schemes.
- Extensive training and development opportunities.
- Access to employee‑run networks and support.
- Family‑friendly policies, flexible benefits, childcare support, and paternity/adoption/maternity leave.
- Free annual sight tests for employees using computer screens.
Equal Opportunity:
We recruit by merit on the basis of fair and open competition, in line with the Civil Service Commission’s recruitment principles. As a Disability Confident employer, we are committed to providing reasonable adjustments and inclusive recruitment processes. The 'Making the Civil Service a great place to work for veterans' initiative offers a guaranteed interview scheme for eligible former armed‑forces members.
Nationality Requirements:
Open to: UK nationals, Nationals of the Republic of Ireland, Nationals of Commonwealth countries with the right to work in the UK, Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the EU Settlement Scheme, Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with a valid application under the EU Settlement Scheme, Individuals with limited leave to remain or indefinite leave to remain eligible to apply for the EU Settlement Scheme on or before 31 December 2020, Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service.
Hybrid Working:
Hybrid working arrangements are available where business need allows, with at least 60% of working time in an office and non‑working days on Fridays not permitted. Location will normally be the nearest viable office nearest to the applicant’s home postcode.
Team Leader in Loughborough employer: Ministry of Justice
As a Team Leader in our organisation, you will thrive in a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, extensive training opportunities, and family-friendly policies, we are committed to fostering a positive environment where your contributions are valued. Join us in making a meaningful impact while enjoying the flexibility of hybrid working arrangements tailored to your needs.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've gathered and analysed data in past roles. Bring examples of how your insights led to improvements or changes in processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the responsibilities of a Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills:Don’t hold back on showcasing your IT proficiency and customer service experience. We want to see how you can motivate a team and deliver outstanding support, so give us examples that demonstrate these skills.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read, so make sure your communication skills shine through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you understand the responsibilities of a Team Leader. Familiarise yourself with administrative support and customer service principles, as well as how to gather and analyse statistical data. This will show that you're not just interested in the role but also prepared to excel in it.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in motivating and supporting a customer-focused team. Prepare examples of how you've prioritised tasks and organised work in previous roles. This will demonstrate your capability to lead effectively and foster a positive work environment.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, especially when discussing operational performance and service standards.
✨Embrace Continuous Improvement
Prepare to talk about your approach to change management and how you've implemented new initiatives in the past. Highlight any experiences where you've recommended improvements based on performance trends or evaluated work practices. This shows you're proactive and committed to enhancing team performance.
