At a Glance
- Tasks: Lead a team to deliver top-notch administrative support and customer service.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working options, leadership development, and a supportive work environment.
- Other info: Opportunities for career growth and a dynamic, rewarding work atmosphere.
- Why this job: Enhance your leadership skills while contributing to justice and public service.
- Qualifications: Experience in customer-focused admin roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team delivers excellent administrative support and customer service to service users, judiciary and management. Leading your team, you'll focus on the team's area of work, making sure that work is prioritised and organised and your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed.
Key Responsibilities
- You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary.
- Your keen eye for detail and desire for continuous improvement is key to your success.
- Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We're committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Working Arrangements
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. A minimum of 30 hours per week will be required for this role. The business will not be able to facilitate a non‑working day on a Friday. Occasional travel to other National Services sites may be required.
Immigration
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Qualifications & Skills
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.
18412 - Team Leader in Loughborough employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an excellent employer dedicated to fostering a supportive and inclusive work culture. Our Team Leaders are empowered to develop their leadership skills while making a meaningful impact in the justice system, with access to comprehensive training programmes and flexible working arrangements that promote work-life balance. Join us in a role where your contributions truly matter, and enjoy the unique opportunity to serve the public and help deliver justice in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 18412 - Team Leader in Loughborough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMCTS. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved performance. Being able to share these experiences will demonstrate your capability as a Team Leader and how you can contribute to HMCTS.
✨Tip Number 3
Ask insightful questions during your interview! This shows you're engaged and thinking critically about the role. Questions about team dynamics or how HMCTS supports leadership development can really impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace 18412 - Team Leader in Loughborough
Some tips for your application 🫡
Show Off Your Leadership Skills:When you're writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated teams and delivered excellent service in the past. Use specific examples to show us what you can bring to the table!
Be Detail-Oriented:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate clarity and precision, so take the time to proofread your application before hitting send. It shows us you care about quality!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to the job description. Highlight your relevant skills and experiences that align with the responsibilities of a Team Leader at HMCTS. We love seeing candidates who understand the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Team Leader. Be ready to share specific examples of how you've motivated and supported your team in the past, as this will show your understanding of the importance of team wellbeing.
✨Familiarise Yourself with HMCTS
Do your homework on HM Courts & Tribunals Service. Understand their mission, values, and recent initiatives. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in contributing to their goals.
✨Prepare for Performance Metrics Questions
Since the role involves monitoring and analysing performance areas, be prepared to discuss how you've used data to drive improvements in previous roles. Think of specific metrics you've tracked and how they influenced your team's success.
✨Showcase Your Customer Service Skills
As this role is customer-facing, be ready to discuss your experience in delivering excellent customer service. Share anecdotes that highlight your problem-solving skills and ability to handle challenging situations while maintaining a positive attitude.
