At a Glance
- Tasks: Lead a dynamic team in managing parole reviews and driving operational improvements.
- Company: Join the Parole Board, a diverse and inclusive employer committed to equality.
- Benefits: Enjoy flexible working hours, generous leave, and extensive training opportunities.
- Other info: Be part of a supportive environment with excellent career growth potential.
- Why this job: Make a real impact on the justice system while developing your leadership skills.
- Qualifications: Strong collaboration skills and experience in case management are essential.
The predicted salary is between 32483 - 37265 £ per year.
Job Details
- Salary: National £32,483 – £37,265; London £34,281 – £41,836 (dependent on location)
- Working Pattern: Full Time
- Location: London, National
- Closing Date: 22-Jun-2026
- Job ID: 18515
- Dept: Operations
- Team: End to End Case Management
- Job Grade: HEO (Higher Executive Officer)
- Number of Posts: 1
- Reports to: Senior Operations Manager
Job Purpose
Provide executive leadership for the Team Leader roles within Regional Case Management, IPP Taskforce and Listings, ensuring timely and efficient progression of parole reviews, driving continuous improvement and compliance with operational KPIs.
Key Responsibilities
- Ensure timely and efficient progression of parole reviews in line with business KPIs.
- Advocate for change and lead the implementation of operating model improvements.
- Prepare and plan Paper and Oral hearings (Member Case Assessment and Oral Hearing).
- Oversee the case management team and delivery of auxiliary operational functions.
- Drive and embed delegated authority under Rule 4, supporting case managers.
- Oversee listing and scheduling of prisoner reviews and manage workload allocation.
- Apply strong knowledge of policies to lead high‑quality delivery using data-driven decision making.
- Build effective relationships with members, staff and stakeholders.
- Lead continuous improvement initiatives with Capability team.
- Provide cover for Senior Operations Manager and peer team leaders.
- Support organisational change initiatives and participate in operational forums.
Scope of Responsibilities
- Line manage a medium‑large sized team, including HR-related matters, performance, absence and talent development.
- Ensure team provides effective secretariat support for MCA and Oral hearings, meeting KPIs.
- Support integration of Member Case Assessment and Oral Hearing processes.
- Monitor staff performance and train on the escalation process.
- Undertake QA case management dip sampling for all managers.
- Conduct one‑to‑one meetings using structured template covering well‑being, HR, KPIs, performance and QA.
- Build and maintain relationships with Parole Board members, staff and stakeholders.
- Provide onboarding, training and development support for staff.
- Represent case work at operational forums and ensure policy adherence.
- Collaborate with operational leaders and Capability team on guidance updates.
- Provide cover for Senior Operations Manager and peer leaders.
- Assist with new projects and process changes.
Primary Deliverables
- Ensure the team works efficiently to support the parole process.
- Provide clear leadership and direction with measurable objectives.
- Consistently QA the team's case work, giving regular feedback.
- Review cases to ensure timely progress.
- Manage outstanding directions, liaising with stakeholders and escalating as needed.
- Drive performance improvement and develop staff potential.
Person Specification
- Strong collaborative skills with colleagues.
- Ability to provide confident support for delegated authority.
- Judgement in complex case management decisions.
- Understanding of organisational priorities and business plan alignment.
- Positive professional relationships with members and stakeholders.
- Performance‑management capability and KPI monitoring.
- Cross‑directorate working and change initiative contribution.
- Stakeholder engagement skills.
- Professional representation in forums.
- Experience managing high caseloads in evolving teams.
- Change management and continuous improvement experience.
- Resilience and positive focus under complexity.
- Adherence to processes, policies, and guidelines.
- Confidence in using IT systems (Excel, Teams, Word, PowerPoint).
- Experience in conducting challenging conversations.
- Knowledge of the Parole Process and PPUD.
- Proficiency in leadership, coaching and succession planning.
Benefits
- Flexible working system with standard full‑time hours of 37 hours per week. Part‑time, flexible and job‑sharing patterns are supported.
- Annual leave is 25 days on appointment, increasing to 30 days after five years.
- Additional paid time off for public holidays and 1 privilege day.
- Pension choice available via Civil Service scheme.
Training & Development
The Parole Board offers extensive training and development opportunities for staff.
Equal Opportunities
The Parole Board is an employer of choice for a diverse workforce and is committed to Equality, Diversity and Inclusion. Employee‑run networks exist to support employees of minority ethnic origin, disabilities, caring responsibilities, women and LGBT+ employees.
Additional Information
The Parole Board offers a range of benefits including family‑friendly policies, voluntary benefits, retail vouchers, childcare support options, paid parental leave, and annual sight tests for employees who use computer screens.
Who can apply
Open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with right to work, EU, Switzerland, Norway, Iceland, or Liechtenstein, and relevant family members.
Recruitment Notes
3 roles in higher executive team leader positions; preferred role will be taken into account during allocation.
Operations Team Leader in London employer: Ministry of Justice
The Parole Board is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional development. With flexible working arrangements, extensive training opportunities, and a commitment to equality and diversity, employees can thrive in their roles while contributing to meaningful change in the justice system. Located in London, the Parole Board provides a dynamic environment where team leaders can lead impactful initiatives and foster collaborative relationships with stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations and case management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams or driven improvements in past roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Operations Team Leader in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities of the Operations Team Leader role. We want to see how you can drive performance improvement and lead a team effectively!
Showcase Your Leadership Skills:Since this role involves managing a medium-large sized team, it’s crucial to demonstrate your leadership capabilities. Share examples of how you've successfully led teams in the past and how you’ve handled challenging situations.
Be Data-Driven:The job requires strong knowledge of policies and data-driven decision making. Include specific instances where you've used data to improve processes or outcomes. This will show us that you understand the importance of KPIs and performance management.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you have a solid understanding of the parole process and the key responsibilities of the Operations Team Leader role. Brush up on relevant policies and KPIs, as well as any recent changes in legislation that might affect the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've driven performance improvements or managed complex case decisions. Be ready to discuss your approach to coaching and developing talent within your team.
✨Build Relationships
Demonstrate your ability to build effective relationships with stakeholders. Prepare to talk about how you've engaged with different teams or external partners in previous roles, and how you plan to foster collaboration in this new position.
✨Be Ready for Change
Since the role involves advocating for change and leading improvements, come prepared with ideas on how you would approach operational enhancements. Think about past experiences where you've successfully implemented change and be ready to share those insights.
