At a Glance
- Tasks: Ensure security and support within the prison environment while engaging with staff and visitors.
- Company: Join a vital public service team dedicated to safety and rehabilitation.
- Benefits: Enjoy generous leave, pension schemes, and discounts while gaining valuable experience.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a difference in a unique role that offers real responsibility and community impact.
- Qualifications: No formal qualifications needed; just bring your common sense and teamwork spirit.
The predicted salary is between 24000 - 28000 £ per year.
Responsibilities
- Ensuring the secure entry and exit of staff, visitors, vehicles
- Carrying out searches of staff, prisoners, visitors and vehicles
- Walking around the prison site to escort vehicles and contractors
- Issuing and collecting staff keys and radios
- Walking around the prison site patrolling and searching perimeter fence areas
- Operating the prison radio system and monitoring CCTV
- Welcoming visitors on arrival, escorting them if needed, monitoring and logging mail, reporting contraband, preserving evidence where required
- Ensuring cell doors are locked and all prisoners are safely accounted for
- Photographing prisoners, processing prisoners’ property and parcels, supervising prisoners, exchanging clothing and property, escorting prisoners around the prison
- Delivering and collecting food trollies, using an electric tug vehicle
- Collecting mail from the local sorting office, monitoring the prison’s Personal Identification Number (PIN) phone system, maintaining the log of PIN phone requests from prisoners
- Understanding and conforming to national and local policies, responding appropriately to incidents and emergencies
Qualifications and Experience
- No formal qualifications required; good judgement, common sense, responsibility and teamwork are essential.
- Physical ability to lift, carry, stand and walk for long periods; ability to work nights, evenings, weekends and bank/public holidays.
- Confidence in spoken English and, where specified in Wales, Welsh.
- Full training will be provided on the job.
Benefits
- Annual leave 25 days on appointment, increasing to 30 days after 10 years of service (pro‑rated).
- 9 bank, public and privilege holidays.
- Access to a paid Level 2 customer‑service apprenticeship.
- Generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
- 20% unsocial hours allowance included in the salary.
- Working Hours
The average working week is 37 hours, including night, evening, weekend and bank/public holiday shifts on a rolling shift pattern.
Frequency of night shifts varies by establishment.
Open to Applicants
This role is open to applicants who meet the following group criteria
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the EUSS
- Individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS before 31 December 2020
- Turkish nationals and certain family members with the right to work in the Civil Service
- #J-18808-Ljbffr
We think you need these skills to ace Operational Support Grade - HMP Downview (Prison Support Role) in London
Communication Skills
Attention to Detail
Problem-Solving Skills
Ability to Work Under Pressure
Adaptability
Case Management
File Building
