Job description
Engagement Advisor
SEO
The Service, Strategy and Transformation Directorate is recruiting a permanent SEO Engagement Advisor. The Engagement Advisor will sit within our Enable & Grow workstream and play a leading role in managing and developing the MoJ-wide Transformation Engagement Hub. The role will help teams across the department build the skills, confidence and capability to deliver effective transformation engagement themselves, through practical tools, guidance, learning and support.
This campaign is being run internally within the MoJ and is available on level transfer and promotion.
Location:
Successful candidates will have the option to be based at one of the following locations:
- 102 Petty France, London
- National
We offer a hybrid working model, allowing for a balance between remote work and time spent in your chosen base location.
Ways of Working
At the MoJ we believe and promote alternative ways of working, these roles are available as:
- Full-time, part-time or the option to job share
- Flexible working patterns
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Salary
New entrants to the Civil Service should expect to join on the minimum of the pay range.
If you are already a civil servant and are successful in an external recruitment competition for a role with us, your starting pay will be the better of:
- promotion terms or transfer terms, as appropriate; or
- pay on appointment arrangements (minimum of pay range)
The Ministry of Justice (MoJ)
MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice
About the Directorate
This role sits within the Service Strategy and Transformation (SS&T) directorate within the Chief Operating Officer Group (COOG).
The SS&T directorate works across COOG and the wider MoJ to improve how justice services are designed and delivered, helping to achieve better outcomes for users and more effective delivery across complex systems.
The directorate includes several complementary functions:
- Strategy: Bringing COOG together to set a clear 3-5 year plan, align priorities and track progress.
- Engagement: Helping people understand, shape and adopt transformation through stakeholder engagement, capability building and targeted support.
- Transformation Office: Running the transformation portfolio, supporting the DG-level committee, spotting risks and removing blockers.
- Transformation Delivery: Helping teams deliver change end-to-end and sharing best practice, testing new ways of working and improving outcomes for users.
About the Engagement Advisor role
The Engagement Advisor role will focus on managing the Transformation Engagement Hub, a department-wide resource designed to help teams across MoJ plan and deliver effective transformation engagement. The Hub brings together practical tools, templates, guidance and advice in one place, making it easier for colleagues to involve the right people, at the right time, in the right way.
The role will help build engagement capability across the organisation by developing and improving the Hub, creating practical tools and guidance, supporting training, and promoting consistent good practice across the department.
Day-to-day responsibilities
This role would suit someone who can operate in a fast-paced environment, enjoys variety, and can deliver high-quality communications while building trusted relationships across a wide stakeholder landscape.
You will:
- Manage the day-to-day running and ongoing development of the Transformation Engagement Hub, ensuring content, tools and guidance remain useful, accessible and up to date
- Develop practical engagement tools, templates and guidance that help teams across MoJ plan and deliver effective engagement
- Test and refine new content, tools and functionality, using user feedback, data and learning to identify and implement improvements
- Work with colleagues and subject matter experts across MoJ to source, develop and quality-assure content for the Hub
- Use analytics and insight to understand what users need and prioritise improvements
- Build strong relationships with stakeholders across MoJ and its agencies to understand engagement needs, identify opportunities and encourage use of the Hub
- Support the promotion and rollout of the Hub, helping to build awareness, usage and engagement across the organisation
- Turn complex transformation and engagement information into clear, accessible and audience-focused products
- Provide practical engagement advice and support to teams where appropriate, helping them identify suitable approaches, tools and channels
- Manage competing priorities and take ownership of work from initial idea through to delivery, resolving problems and adapting approaches as needed
- Continuously improve the Hub and wider engagement offer by seeking feedback, testing ideas and applying learning
This list is not exhaustive, and the post holder may be asked to undertake other duties within the scope and grade of the role.
To thrive in this role, you will bring:
- Proven experience in transformation engagement, communications or stakeholder management, ideally in a complex organisation
- A strong track record of building trusted, effective relationships with a wide range of stakeholders
- The ability to prioritise effectively, manage competing demands, and communicate with confidence and credibility at senior levels
- A proactive and self-motivated approach, with the confidence to experiment, problem-solve and learn quickly through doing
During the assessment process, you will be invited to demonstrate your technical skills and relevant experience.
Technical skills:
- Communicate with clarity, confidence and impact
- Present complex information in a concise, engaging and audience-focused way
- Demonstrate strong engagement and influencing skills
- Structure and deliver clear, purposeful messages
- Reflect thoughtfully on experience, contribution and learning
Essential experience:
- Experience building practical transformation engagement products and/ or resources and improving a service based on user needs (Lead)
- Ability to build effective relationships with a range of stakeholders, including senior leaders and delivery partners (Lead)
- Ability to translate complex information into clear and engaging communications products
- Strong judgement, prioritisation and adaptability in managing competing demands
- Ability to tailor messages and engagement approaches to different audiences and contexts
- Collaborative approach, with the ability to work effectively across teams
- Experience supporting engagement linked to strategy, transformation, change or service improvement
- Confidence using Microsoft PowerPoint, Word and Excel to produce clear and effective products
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
Application process
We know candidates can use AI tools to help them prepare, but you should use them carefully. We can usually tell when AI has been overused. The best applications feel genuine, show reflection, and make clear what the candidate did, learned and contributed.
You must ensure that any evidence submitted as part of your application is truthful and factually accurate.
Experience
You will also be asked to provide a CV to demonstrate relevant experience, career history and achievements. This will not be assessed.
You will be asked to submit a statement of suitability of no more than 500 words, explaining how you meet the following lead criteria:
- Experience building practical transformation engagement products and/ or resources and improving a service based on user needs (Lead)
- Ability to build effective relationships with a range of stakeholders, including senior leaders and delivery partners (Lead)
Successful applicants will then be invited through to the interview stage, where we will assess both technical skills and experience.
Candidates invited to interview
Candidates who are successful at sift will be invited to attend one interview stage.
Interview (30 minutes)
Candidates will be invited to a brief interview answering questions focused on technical skills and experience relevant to the role, through experience – based questions. Candidates may draw on examples from professional, voluntary or personal experience that they consider relevant. You will not be assessed against Civil Service behaviours, although we do recommend using STAR format for your answers.
Dates
The written application will be open from Monday 28th September – Midnight on Sunday 11th October.
Interviews will be held on the week commencing 19th / 26th October.
