21938 - Junior Content Designer in London

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

The User-Centered Design Team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users. We are a portfolio function and provide expertise in a range of areas, including user research, accessibility, designing, prototyping and optimising user experiences across all channels. Our support ranges from research and analysis, embedding designers, researchers and analysts in projects, providing consultancy and advice, to designing tools and frameworks.

The User-Centered Design Team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As designers, we work closely with researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.

We are looking for a Junior Content Designer who is passionate about developing digital content that meets user needs and is simple enough for everyone to use. In this role you will design inclusive and accessible content, working alongside other user-centred design professionals. You will own the content and its quality throughout a user’s journey and be comfortable using evidence, data and research to back up your decisions.

You will be expected to share knowledge and actively participate in the HMCTS content community and cross-government content groups. You will work with other content designers to manage content requests from stakeholders and help develop publishing processes.

Your role as Junior Content Designer will encompass several key responsibilities:

• Be a key part of the publishing service within the content design team, publishing guidance content to the GOV.UK website.
• Use best practice and standards to write clear and accessible content, consistent with the rest of government and HMCTS.
• Use evidence, research and data to identify user issues and write and map user stories.
• Work collaboratively with other designers to agree the right design approach to improve service processes and performance.
• Work with and influence stakeholders to deliver clear and relevant user-centred content, explaining content decisions and managing policy and legal checks.
• Engage with, and contribute to, the HMCTS and cross-government content design communities.
• Help colleagues and stakeholders understand what content design is, why it’s important and how to work with content designers.

Essential skills:

• Creating and improving content based on user needs.
• Working with other designers to create clear user journeys to and from content.
• Making complex language and processes easy to understand.
• Working with stakeholders to understand their goals.
• Influencing stakeholders to ensure content is user-centred, usable and accessible.
• Applying content standards and style guidelines to your work.
• Using evidence and data to identify user needs and inform content decisions.
• Explaining your design decisions and approach to stakeholders.
• Reviewing content to ensure design standards and accessibility requirements are met, providing attention to detail.
• Working in a fast-paced environment with tight deadlines.

Desirable skills:

• Working in agile teams.
• Working on end-to-end services.
• Working to the government service standard and GOV.UK content standards.

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

Stage 1 - Sift: To apply for this position, you must submit the following as part of your application:

• An anonymised CV, setting out your career history, key responsibilities and achievements.
• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role.

Stage 2 - Interviews: Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Behaviours:

• Working together
• Communicating and influencing
• Changing and improving
• Delivering at pace

You will also be asked to complete a practical content exercise and answer follow up questions.