21536 - Digital Learning and Delivery Officer (IRCC) in London

The Digital Learning Design and Delivery Officer will play a key role in designing and delivering digital skills training and developing digital learning resources for Judicial Office Holders. A primary focus of this role will be to design and deliver training solutions that support judicial office holders to adapt to changes introduced as a result of the Independent Review of the Criminal Courts (IRCC), over a two-year period commencing from October 2026. The postholder will also help build digital confidence in relation to judicial day-to-day digital working and new and emerging technologies, including new AI-enabled tools introduced into court systems and processes. The role will also provide flexible support to wider digital learning activities undertaken by the College’s Digital Learning Service, including filming, editing and the development and maintenance of various digital training resources.

Responsibilities, Activities & Duties:

• Design, develop, deliver and maintain digital learning resources and activities for Judicial Office Holders, using a blend of online, face-to-face and self-directed learning approaches.
• Facilitate engaging digital skills sessions, webinars, demonstrations and workshops for a range of judicial audiences, adapting delivery style to different levels of confidence and experience.
• Develop digital learning resources to support training delivery, including presentations, guidance materials, e-learning content and other digital assets.
• Work with Judicial Course Directors, Training Leads, IT Liaison Judges, senior judiciary, HMCTS and Judicial Office colleagues to identify learning needs, agree priorities and ensure training products meet user needs.
• Support Judicial Office Holders to build confidence in new and emerging technologies, including AI-enabled tools, by translating complex digital concepts into clear, practical learning.
• Ensure all learning products and delivery methods meet accessibility requirements and reflect good practice in inclusive digital learning design.
• Contribute flexibly to wider Digital Learning Service activity, including filming, editing and the development of digital resources for other training areas where required.
• Manage competing priorities and respond effectively to urgent training requirements, keeping stakeholders informed of progress, risks and timescales.
• Keep up to date with developments in digital learning practice and emerging technologies and contribute ideas for continuous improvement.

Essential Knowledge, Experience and Skills:

• Experience of designing and delivering digital training and learning resources in online and face-to-face environments.
• Confidence in delivering training, demonstrations or presentations to groups.
• High level of digital literacy and confidence using a range of digital tools to support learning and collaboration, for example Microsoft 365 and Teams.
• Ability to support users to build confidence in digital working and adapt to new and emerging technologies, including AI-enabled tools.
• Ability to develop clear, engaging and accessible digital learning materials and resources.
• Strong stakeholder engagement and influencing skills, with the ability to build effective working relationships with a wide range of colleagues and senior stakeholders.
• Ability to manage competing demands, work at pace and maintain quality when priorities change.
• Ability to work collaboratively across teams and contribute flexibly to wider service priorities.
• Understanding of accessibility and inclusive practice in digital learning and training delivery.

Desirable Knowledge, Experience and Skills:

• Experience of creating e-learning content using authoring tools such as Articulate Rise or similar.
• Experience of designing or delivering learning relating to Microsoft 365, Copilot Chat or other AI-enabled tools.
• Experience of filming, editing or supporting video and digital content production using tools such as Final Cut Pro or similar.
• Understanding of adult learning principles and how to apply them in digital skills training.
• Experience of working with Judicial Office Holders or knowledge of the judiciary or wider justice system.

Overview of the team:

The Judicial College is responsible for the training of Judicial Office Holders. Within the College, the Digital Learning Service supports the design and delivery of high-quality digital training interventions and resources used across training programmes. The team works closely with Course Directors and Training Leads, IT Liaison Judges, senior judiciary, HMCTS and Judicial Office colleagues to develop learning that is accessible, timely and responsive to operational need. This post sits within the Judicial College and reports to the Digital Learning Design Team Manager. The role will be based at the Judicial College office at the Royal Courts of Justice, in London, and will occasionally need to travel across England and Wales to support training delivery and the wider business need.