At a Glance
- Tasks: Support onboarding and offboarding for judicial office holders while managing HR operations flexibly.
- Company: Join a dynamic team within the judiciary, making a real difference in HR operations.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work in a supportive environment.
- Other info: Flexible role with opportunities for continuous improvement and career development.
- Why this job: Be part of a crucial process that impacts the judicial system and enhances your professional growth.
- Qualifications: Strong organisational skills, attention to detail, and stakeholder management experience are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Floating Team Adviser in HR Operations, you will provide a high-quality onboarding and offboarding service for judicial office holders (JOHs), supporting the senior judiciary and the Lord Chancellor in discharging their responsibilities for judicial appointments (courts, tribunals and magistracy). You will work flexibly across HR Operations teams, taking on priority work and leading tasks as service needs change (for example, peaks in demand, urgent business priorities and absence cover). You will manage your workload proactively, maintain accurate records and provide clear, timely advice to stakeholders.
Key relationships
- Internal: Appointments Adviser, HR Operations colleagues across appointments teams (including Complex Team and Administrative Officers), MIIT/MII colleagues, Judicial Office Digital/data contacts (as required)
- External/partner: Senior judiciary and judicial office holders, HMCTS and MoJ contacts connected to judicial appointments processes (as required)
Responsibilities
- Appointments (JOHs): onboarding and offboarding
Manage end-to-end onboarding and offboarding work for judicial office holders, ensuring actions are completed accurately, confidentially and on time. Draft and quality‑assure correspondence and submissions (e.g., appointments, resignations and retirements) in line with approved templates and guidance, escalating issues where appropriate. Provide clear, consistent advice to stakeholders on process, timescales and next steps, ensuring a professional service for the judiciary. - Stakeholder advice and work management
Act as a first point of contact for HR Operations queries, triaging, redirecting and resolving issues to deliver a high‑quality customer experience. Support inbox management rotas by allocating emails to the correct folders, responding within agreed service levels, and highlighting risks to delivery. Maintain effective working relationships with internal and external stakeholders, using sound judgement to manage expectations and agree outcomes. - Systems, records and data quality
Maintain accurate and up‑to‑date records across relevant systems (including JHR and Affinix), ensuring data integrity, auditability and appropriate access controls. Keep operational trackers (including the Team Work Tracker) up to date, using information to support prioritisation, reporting and performance against SLAs/KPIs. Support data cleansing activity (e.g., with the MIIT/MII team) by resolving discrepancies and improving record quality. - Magistrates’ processes and submissions
Prepare and manage monthly submissions (including reactivations from the Supplemental List and transfers), ensuring timely notifications, approvals are reflected in systems, and required data is provided for eJudiciary account creation. Monitor and forecast relevant team spend (e.g., medical checks, DBS checks and Staff T&S), escalating variances and risks as appropriate. - Operational improvement, governance and filing
Deliver against service level agreements by prioritising work effectively, identifying emerging risks and taking action to protect delivery. Contribute to continuous improvement by identifying issues, proposing solutions, and supporting implementation of new ways of working into business as usual. Support the electronic filing project and maintain physical JOH folders in a consistent, accessible order, in line with information management requirements. - Team support and cross‑cover (floating role)
Provide flexible cross‑cover across HR Operations teams to meet shifting priorities, maintain resilience during absences, and ensure a seamless end‑to‑end service. Coordinate and track key operational processes (e.g., swearing‑in), working with the Complex Team and Administrative Officers by overseeing and coordinating the swearing‑in of judges, engaging in the process from start to finish. Coach and support Administrative Officers through training and quality assurance, building capability and ensuring consistent standards. Work independently on day‑to‑day work management, escalating only where decisions, risk or policy interpretation require manager input.
Essential knowledge, experience and skills
- Strong stakeholder management skills, with the confidence to provide clear advice and manage expectations.
- Excellent organisational and time management skills, including the ability to prioritise competing demands and deliver to deadlines.
- Strong drafting skills and attention to detail, with the ability to quality‑assure correspondence and submissions against guidance.
- A continuous improvement mindset, able to use information to identify issues and improve processes and service quality.
Desirable knowledge, experience and skills
- Knowledge of the work of the judiciary and/or the judicial appointments environment.
- Experience of working in HR operations, administration or a high‑volume customer‑focused service.
- Experience using databases and spreadsheets to maintain accurate records and produce simple management information.
17763 - HR Operations Advisor in London employer: Ministry of Justice
As an HR Operations Advisor, you will thrive in a dynamic and supportive work environment that values flexibility and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that encourages innovation and improvement. Located within the heart of the judiciary, this role offers a unique chance to contribute meaningfully to the judicial appointments process while enjoying a professional atmosphere that prioritises work-life balance and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land 17763 - HR Operations Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the HR field, especially those connected to judicial appointments. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle onboarding or offboarding situations. We want you to show off your problem-solving skills and stakeholder management prowess!
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar. Plus, it helps you manage your workload like a champ!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 17763 - HR Operations Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the HR Operations Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Stakeholder Management Skills:Since this role involves a lot of interaction with various stakeholders, be sure to include examples of how you've successfully managed relationships in the past. We love seeing clear communication and problem-solving skills in action!
Attention to Detail is Key:Given the importance of accuracy in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to quality-assure their submissions, just like we do in our work!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the HR Operations Advisor role. Familiarise yourself with the onboarding and offboarding processes for judicial office holders, as well as the key responsibilities outlined in the job description. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Stakeholder Management Skills
Since this role involves managing relationships with various stakeholders, prepare examples from your past experiences where you've successfully navigated complex stakeholder interactions. Highlight how you provided clear advice and managed expectations, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The ability to manage competing demands is crucial for this position. Be ready to discuss specific strategies you use to prioritise tasks and meet deadlines. You might even want to share a time when you successfully juggled multiple responsibilities, showcasing your organisational prowess.
✨Emphasise Continuous Improvement Mindset
This role values a continuous improvement mindset, so come prepared with examples of how you've identified issues and proposed solutions in previous roles. Discuss any initiatives you've led or contributed to that improved processes or service quality, as this will show your proactive approach to enhancing operations.
