At a Glance
- Tasks: Lead service design initiatives to create user-centred services in the justice system.
- Company: Join Justice Digital, a collaborative team focused on impactful digital solutions.
- Benefits: Generous pension, flexible working, 25+ days leave, and a £1k learning budget.
- Other info: Be part of a supportive community with excellent career growth opportunities.
- Why this job: Make a real difference in the justice system while developing your design leadership skills.
- Qualifications: Experience in service design and strong leadership abilities.
The predicted salary is between 55000 - 65000 € per year.
We're recruiting for a Lead Service Designer here at Justice Digital, Data and Science to be part of our warm and collaborative Prisons Digital team. This role aligns against the Lead Service Designer role from the Government Digital and Data Framework. We are delivering a digitally-enabled justice system that works more simply for users - and we're looking for talented people to help us achieve it. We make things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
In Prisons Digital, we build and maintain digital products and tools that help to:
- protect the public
- provide decent and safe spaces in which to live and work
- reduce reoffending by rehabilitating the people in our care through education and employment
As Lead Service Designer for Prisons Digital, you will be responsible for building and sustaining a high-performing service design capability across multiple product and service teams operating in Prisons Digital, to deliver world-class, user-centred services. This is a leadership role where you will be a member of the Prisons Digital Senior Leadership team, alongside leads for other professions and the Service Owners. The role will report to and work closely with the Lead for User Centred Design. You will also be part of the wider design leadership team at the Ministry of Justice, working collaboratively with other lead designers to develop our overall design capability.
Responsibilities
- Lead and develop the service design community across Prisons Digital, creating an inclusive and high-performing professional culture, including line management of approximately 7 Senior Service Designers
- Set and maintain standards for service design practice, helping teams deliver consistent, high-quality, user-centred services
- Coach, mentor and support designers across multiple teams, helping individuals and teams develop their capability and effectiveness
- Lead recruitment, onboarding and workforce planning for service design roles, helping attract, grow and retain high-quality practitioners
- Support the assignment and deployment of service design capability across teams in partnership with delivery and product leadership
- Establish and evolve communities of practice, learning initiatives and approaches that strengthen design maturity across the organisation
- Provide expert guidance to teams delivering complex or high-risk services, supporting strong service design practice and quality
- Promote inclusive, accessible and evidence-based design practices across products and services, helping teams meet Government Digital Service standards
- Lead service design initiatives that support the design and delivery of a consistent, joined up user experience journey across prisons
- Contribute to design and research leadership in Prisons Digital as part of its senior leadership team
- Contribute to the wider Ministry of Justice design leadership community and help strengthen design capability across the department
Benefits
- A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
- 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday.
- Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
- Employees are allocated 10% of their working time for personal and professional development.
- A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
17704 - Lead Service Designer in London employer: Ministry of Justice
At Justice Digital, we pride ourselves on being an excellent employer, offering a warm and collaborative work environment within the Prisons Digital team. Our commitment to employee growth is evident through generous professional development budgets, flexible working arrangements, and a strong focus on work-life balance, making it a fulfilling place to contribute to meaningful change in the justice system.
StudySmarter Expert Advice🤫
We think this is how you could land 17704 - Lead Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the Prisons Digital team or similar roles on LinkedIn. A friendly chat can give you insights into the role and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best service design projects. Make sure it reflects user-centred design principles, as that's what they're all about at Justice Digital.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating how your experience aligns with their mission of creating effective services for users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our collaborative team.
We think you need these skills to ace 17704 - Lead Service Designer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Lead Service Designer role. We want to see how you can contribute to our mission of creating user-centred services in Prisons Digital.
Showcase Your Leadership Skills:As this is a leadership role, don’t forget to emphasise your experience in managing teams and fostering a collaborative culture. We’re looking for someone who can inspire and develop others, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your passion for service design shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real impact in the justice system.
How to prepare for a job interview at Ministry of Justice
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially user-centred practices. Brush up on your knowledge of how to create adaptable and effective services that meet user needs, as this will be crucial in demonstrating your fit for the role.
✨Showcase Your Leadership Skills
As a Lead Service Designer, you'll be expected to lead and mentor others. Prepare examples of how you've successfully managed teams or projects in the past, focusing on how you fostered collaboration and high performance within your team.
✨Understand the Justice Digital Context
Familiarise yourself with the goals and challenges of the Prisons Digital team. Be ready to discuss how your experience can contribute to building a digitally-enabled justice system that is simple and effective for users, particularly in reducing reoffending through education and employment.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team culture, ongoing projects, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
