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- Tasks: Lead operational support and management within the National Probation Service.
- Company: Join a vital organisation focused on public safety and rehabilitation.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Dynamic role with opportunities for growth and collaboration with various stakeholders.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in management and understanding of probation services required.
The predicted salary is between 40000 - 50000 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support.
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties:
- Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
- Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
- Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
- Responsible for the professional development of cluster staff.
- Responsible for developing and deploying the Cluster Training Needs Analysis.
- Ensure effective cluster employee recruitment and induction.
- Act as cluster lead for performance & quality.
- Act as cluster lead for audits and inspections.
- Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
- Responsible for the management of the Business Manager and the administrative support functions within the cluster.
- Under the guidance of the Head of LDU Cluster, represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
- Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings.
- In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison.
- Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
- Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
- Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
- Senior Management responsibility for estates, buildings and maintenance activities within the cluster.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
- Work within the aims and values of NPS and HMPPS.
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.
17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in London employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the National Probation Service. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and operational support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams or projects in the past. Highlighting your experience in training and development will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Lead. We want to see how you can support the Head of LDU Cluster and contribute to the National Probation Service.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that relate to operational support, management, and leadership. We’re keen to see examples of how you've handled sensitive information and resolved complaints effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and responsibilities, as we appreciate clarity in communication, especially in a role that involves strategic support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within the NPS.
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you’re well-versed in the responsibilities and duties outlined in the job description. Familiarise yourself with key terms like 'caseload segmentation' and 'Multi Agency Public Protection Arrangements'. This shows you’re not just interested, but also knowledgeable about the role.
✨Showcase Your Leadership Skills
As a Complaints Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight your approach to professional development and how you’ve supported others in their growth.
✨Understand the Importance of Confidentiality
Given the sensitive nature of the information you'll handle, be ready to discuss how you maintain confidentiality and adhere to policies. Share specific instances where you’ve dealt with confidential information responsibly, as this will reassure them of your integrity.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios related to complaint resolution or managing serious cases. Practising your responses can help you articulate your thought process clearly during the interview.