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- Tasks: Play a key role in delivering excellent service within HM Courts & Tribunals Service.
- Company: Join HMCTS, an agency of the Ministry of Justice, dedicated to justice administration.
- Benefits: Flexible working hours, hybrid options, and opportunities for part-time roles.
- Why this job: Make a real difference in people's lives by supporting crucial court decisions.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic work environment with potential for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
If you’re customer focussed and intent on delivering excellent service, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS). Working closely with the judiciary and the court administration teams, you will be authorised to exercise the jurisdiction of the court in accordance with Practice Direction 2B to assess applications on receipt, make certain case management decisions, and make final determinations on certain property and affairs applications. You will work under the guidance and supervision of the Senior Judge and will exercise independence and impartiality in the use of your powers.
Your skills and experience
- Experience of exercising delegated authorised jurisdiction - desirable
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
The Court of Protection (COP) is a specialist court for England and Wales that deals with decision making for adults (and in some cases children) who may lack capacity to make decisions themselves. The bulk of the work relates to decisions about property and financial affairs, but we also deal with serious decisions about healthcare and personal welfare, including whether someone can be deprived of their liberty under the Mental Capacity Act. The central registry of the court is in London, First Avenue House, with regional hubs and hearing centres across England and Wales.
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part‑time, flexible, and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible, and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
14666 - Authorised Court Officer - Court of Protection in London employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14666 - Authorised Court Officer - Court of Protection in London
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those connected to HMCTS. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the Court of Protection's role. Brush up on relevant legislation and be ready to discuss how your skills align with their mission. We want to see your passion for delivering excellent service!
✨Tip Number 3
Showcase your IT skills! Be ready to demonstrate your proficiency with different technologies during the interview. We know that being tech-savvy is key in today’s court environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 14666 - Authorised Court Officer - Court of Protection in London
Some tips for your application 🫡
Show Off Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you've gone above and beyond to deliver excellent service in previous roles, as this is key for the Authorised Court Officer position.
Demonstrate Your Decision-Making Skills: Since you'll be making important case management decisions, it's crucial to showcase any experience you have with exercising delegated authority. We love seeing examples of how you've handled similar responsibilities in the past.
Be IT Savvy: We’re looking for someone who can adapt to different technologies and software packages. Mention any relevant IT skills or experiences that demonstrate your ability to learn quickly and effectively.
Tailor Your Application: Take the time to tailor your application specifically for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of an Authorised Court Officer. Familiarise yourself with the Court of Protection's functions and the specific duties you'll be handling, such as assessing applications and making case management decisions. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your ability to deliver excellent service. Think about times when you've motivated a team or resolved issues effectively. Be ready to discuss how you can support service users and colleagues within HMCTS, showcasing your commitment to helping others.
✨Demonstrate IT Proficiency
As the job requires IT skills, be prepared to discuss your experience with various technologies and software packages. If you’ve used specific tools relevant to court administration or case management, mention them. Showing that you can quickly adapt to new systems will give you an edge.
✨Communicate Clearly and Organise Your Thoughts
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, structure your answers using the STAR method (Situation, Task, Action, Result) to keep your responses organised and impactful. This will help you convey your qualifications effectively.