14560 - Northwest Facilities Manager in London
14560 - Northwest Facilities Manager

14560 - Northwest Facilities Manager in London

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Oversee facilities and security services, ensuring a safe and modern environment.
  • Company: Join HMCTS, dedicated to delivering excellent public service.
  • Benefits: Competitive salary, travel opportunities, and a chance to make a real difference.
  • Why this job: Be the go-to person for resolving issues and enhancing user experience.
  • Qualifications: Strong communication skills and proven customer service experience required.
  • Other info: Dynamic role with opportunities for personal and professional growth.

The predicted salary is between 36000 - 60000 £ per year.

The Facilities Manager is responsible for oversight of the Facilities Management (FM) and Security service contract provision within a defined portfolio of properties with the Northwest Region, supporting the wider business objectives of HMCTS and developing a fit for purpose, safe, secure, and modern sustainable Estate. The role is established to provide a support function to HMCTS colleagues by performance managing service providers appointed through fixed term-contract arrangements and deliver a high level of personalised care to our customers, stakeholders and court and tribunal users.

Your role as the Northwest Facilities Manager encompasses several key aspects (but not limited to):

  • Maintain an established and broad understanding of both the security and facilities management contract arrangements and related supplier responsibilities to swiftly respond to daily user enquiries and resolve problems and issues in a timely manner. This means developing a knowledge of contract framework, specifications, service level agreements and key performance indicators against which supplier's success can be measured.
  • Be the first point of contact for HMCTS Operational Managers and Building Champions to resolve escalated building maintenance and security issues. You will need to be available at short notice to provide contract advice and communicate with supplier colleagues to ensure supplier resources are directed appropriately to resolve critical issues.
  • Manage chargeable ad hoc work requests via supplier Computer Aided Facilities Management (CAFM) systems - processing work order approvals within defined financial constraints and ensuring value for money checks are conducted so that agreed costs reflect contract specifications. Approve or reject submitted quotes within two working days to prevent service delays to end users. Complete business case documents to progress chargeable work exceeding financial authority and submit to line manager for review.
  • Travelling to sites is a requirement of the role. The role holder will be expected to visit each of your properties in person monthly as a minimum within the Northwest. The visit should be structured so that you meet with the Building Champion/Delivery Manager and review outstanding priority issues, you will manage an action plan to resolve matters within your area of FM/Security contract responsibility. You will arrange to follow up actions through to resolution within timescales agreed with the Building Champion or other local leaders.

Essential

  • Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
  • Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will be able to provide examples in previous experience which demonstrates your exceptional people skills. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and providing support.

14560 - Northwest Facilities Manager in London employer: Ministry of Justice

As a Facilities Manager with HMCTS in the Northwest, you will join a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing a safe and modern estate is matched by our dedication to fostering strong relationships with colleagues and stakeholders, ensuring that every team member feels valued and empowered. With opportunities for professional advancement and a focus on delivering exceptional service, HMCTS stands out as an excellent employer in the public sector.
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Contact Detail:

Ministry of Justice Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 14560 - Northwest Facilities Manager in London

✨Tip Number 1

Network like a pro! Reach out to people in the facilities management and security sectors. Attend industry events or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its values. Understand their approach to facilities management and security. This will help you tailor your responses and show that you're genuinely interested in the role.

✨Tip Number 3

Practice your communication skills! Since this role involves constant dialogue with customers and stakeholders, being able to explain complex issues simply is key. Role-play common interview questions with a friend to boost your confidence.

✨Tip Number 4

Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Facilities Manager role!

We think you need these skills to ace 14560 - Northwest Facilities Manager in London

Facilities Management
Security Management
Contract Management
Performance Management
Customer Service
Stakeholder Engagement
Communication Skills
Problem Resolution
Computer Aided Facilities Management (CAFM)
Financial Management
Action Planning
Relationship Building
Time Management
Adaptability

Some tips for your application 🫡

Know the Role Inside Out: Before you start writing, make sure you really understand what the Northwest Facilities Manager role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill.

Show Off Your Communication Skills: Since strong communication is a must for this role, don’t shy away from showcasing your people skills in your application. Use examples from your past experiences where you’ve successfully interacted with customers or stakeholders to resolve issues.

Be Specific About Your Experience: When detailing your experience, be specific! Mention any relevant projects or roles where you managed facilities or security services. Highlight how you’ve handled challenges and delivered excellent customer service, as this will resonate well with us.

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re keen on joining our team at StudySmarter!

How to prepare for a job interview at Ministry of Justice

✨Know Your Contracts Inside Out

Make sure you have a solid understanding of the facilities management and security contracts relevant to the role. Familiarise yourself with the key performance indicators and service level agreements, as this will help you answer questions confidently and demonstrate your readiness to manage supplier relationships.

✨Showcase Your Communication Skills

Since strong communication is essential for this role, prepare examples that highlight your ability to explain complex issues clearly to non-technical audiences. Think about times when you've successfully resolved conflicts or clarified misunderstandings with stakeholders.

✨Demonstrate Customer Service Excellence

Be ready to discuss your previous experiences in delivering exceptional customer service. Prepare specific examples where you’ve gone above and beyond to meet customer needs, especially in challenging situations, as this will show your commitment to providing personalised care.

✨Plan Your Site Visits Strategically

Since travelling to sites is part of the job, think about how you would structure your visits. Be prepared to discuss how you would manage your time effectively while ensuring you meet with key stakeholders like Building Champions to address priority issues during your visits.

14560 - Northwest Facilities Manager in London
Ministry of Justice
Location: London
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  • 14560 - Northwest Facilities Manager in London

    London
    Full-Time
    36000 - 60000 £ / year (est.)
  • M

    Ministry of Justice

    1000-5000
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