At a Glance
- Tasks: Provide essential admin support and customer service in a court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Meaningful work with a chance to make a real difference in people's lives.
- Other info: Work five days a week, including Saturdays, in a dynamic court environment.
- Why this job: Be part of a team that supports justice and helps individuals navigate the legal system.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. This is a court‑based role covering both office and courtroom environments; therefore, hybrid working will not be considered.
Responsibilities:
- Primary function – Result in courts accurately, interpreting accurately the information required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans, etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
- Preparing papers and files for court, tribunals, hearings and meetings.
- Creating and updating records on our in‑house computer system and data input.
Skills & Experience:
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software.
- Excellent organisational skills.
Contracted Hours: The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a Bank Holiday rota.
Visa and Immigration: Skilled Worker Visa – This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
Eligibility – Civil Service Nationality Rules:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Operational Support Officer in Llandudno employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exemplary employer dedicated to public service and the pursuit of justice. Our supportive work culture fosters collaboration and personal growth, offering employees the chance to make a meaningful impact in the lives of court users while developing their careers in a dynamic environment. With a commitment to excellence and a focus on employee well-being, we provide a unique opportunity to contribute to the vital administration of justice in England and Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Llandudno
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're not just another applicant but someone who genuinely cares about delivering justice.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with court users and the judiciary, being clear and confident in your verbal and written communication is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! In a fast-paced environment like this, being able to juggle multiple tasks is crucial. Think of examples from your past experiences where you successfully managed competing priorities and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at HMCTS and making a difference in people's lives.
We think you need these skills to ace Operational Support Officer in Llandudno
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our mission of delivering justice!
Show Off Your Customer Service Skills:Since this role involves regular contact with court users, it’s essential to showcase your excellent customer service skills. Share examples of how you've helped others in previous roles – we love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and the specific tasks mentioned in the job description, like preparing court papers and communicating with various stakeholders.
✨Showcase Your Customer Service Skills
Since this role involves regular contact with court users and the judiciary, be prepared to discuss your customer service experience. Think of examples where you've successfully handled difficult situations or provided excellent support, as this will demonstrate your suitability for the role.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is crucial in a fast-paced environment like this. Prepare to share specific instances where you've managed multiple priorities effectively, perhaps by using tools or techniques that helped you stay on top of your workload.
✨Be Ready for IT Questions
As the role requires proficiency in IT and adapting to different technologies, brush up on any relevant software or systems you might encounter. Be ready to discuss your experience with data input and record-keeping, as well as how you approach learning new technologies.
