At a Glance
- Tasks: Manage court schedules and resources to ensure smooth operations and minimise delays.
- Company: Join HM Courts & Tribunals Service, making a difference in the justice system.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a Civil Service pension scheme.
- Other info: Flexible workplace policies and extensive training opportunities for career growth.
- Why this job: Be part of a team that supports access to life-changing justice for all.
- Qualifications: Strong communication skills and experience in customer-focused administration required.
The predicted salary is between 28000 - 35000 £ per year.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Your role
You will be responsible for the efficient use of courtrooms and court staff through effective listing and control of court business. This includes maintaining the court diary system, coordinating work allocation to courtrooms to optimise resource use, and minimising delays and wasted time. You will set team priorities and objectives so that performance targets are met, and collaborate with other court teams to ensure judicial resources are available for scheduled hearing dates. You will also work with the Judiciary and Legal Advisers to handle case adjournments, remit cases and other listing matters.
Qualifications and experience
- Ability to motivate and support a team to deliver excellent customer service and achieve effective performance.
- Experience in an administrative role within a customer‑focussed environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Benefits
- Annual leave of 25 days on appointment, increasing to 30 days after five years’ service.
- Option to buy or sell up to three days of leave each year.
- Paid leave for public holidays and a privilege day.
- Access to the Civil Service pension scheme.
- Extensive training and development opportunities.
- Supportive workplace policies including flexible benefits and family‑friendly options.
EEO Statement
MoJ is a Disability Confident employer and commits to providing reasonable adjustments throughout the recruitment process and workplace. All candidates are encouraged to disclose any disability or long‑term condition to allow suitable adjustments.
Location
Stoke Crown Court, Bethesda Street, Hanley, Stoke‑on‑Trent, Staffordshire, ST1 3BP.
Listing Officer / Manager employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while contributing to the vital administration of justice in England and Wales. With generous annual leave, access to a robust pension scheme, and extensive training opportunities, staff are empowered to grow professionally and personally. Located in Stoke-on-Trent, the role of Listing Officer/Manager not only provides meaningful work but also fosters collaboration with dedicated colleagues committed to delivering excellent service to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Listing Officer / Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ministry of Justice, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ministry of Justice and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Listing Officer / Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
