Team Leader – Leicester

Our Chamber is part of HM Courts & Tribunals Service (HMCTS), an agency of the Ministry of Justice responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. The First-tier Tribunal (Property Chamber) handles applications, appeals and references relating to disputes over property and land. The Chamber consists of three divisions: Residential Property, Land Registration, and Agricultural Land & Drainage, and operates across five regional centres – Birmingham, Cambridge, Havant, London, Manchester and Leicester. We are entering a transformative period, preparing for the implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Act 2025. We are looking for passionate individuals committed to public service and delivering justice that makes a real difference in people’s lives.

Responsibilities

• Lead a team to deliver excellent administrative support and customer service to service users, judiciary and management.
• Prioritise and organise work, ensuring the team is fully skilled to meet objectives.
• Contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary.
• Monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
• Support the team’s wellbeing, motivate and inspire them to succeed.

Skills & Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience working in an administrative role in a customer-focused environment.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Working Arrangements

Office based. Hybrid working is available on a non-contractual basis where business needs are met; a minimum of 25 hours (part‑time) or 37 hours (full‑time). Occasional travel to other National Services sites may be required.

Benefits

• Annual leave – 25 days on appointment, increasing to 30 days after five years of service; option to buy or sell up to three days per year.
• Public holidays, one privilege day and pro‑rata leave for part‑time and job‑share posts.
• Choice of civil service pension schemes.
• Extensive training and development opportunities.
• Family Friendly policies such as reduced hours or job share.
• Access to flexible benefits – voluntary benefits, retail vouchers, discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Childcare support schemes (Tax Free Childcare, etc.).

Inclusion and Equality

We recruit by merit on the basis of fair and open competition. We are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities – including those with disabilities, caring responsibilities, women employees and LGBTQ+ employees. We are a disability confident employer and a member of the veterans’ initiative.

Nationality Rules

Eligible nationalities include:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein, and family members who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Statement of Suitability

Please provide a written statement demonstrating your skills, knowledge and experience with specific, evidence‑based examples, covering what you did, how you did it, and the outcome.