At a Glance
- Tasks: Manage criminal digital files and support court users through various enquiries.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, flexible working options, and professional development opportunities.
- Other info: Great career growth potential in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that navigates the justice system and supports the community.
- Qualifications: Friendly, detail-oriented, with strong communication and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Crown Court Operational Support Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. They deal with a full range of serious criminal work as well as managing jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Responsibilities
- Manage criminal digital files in preparation for hearings involving correspondence and general enquiries.
- Handle enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face.
- Deal with a full range of serious criminal work and manage jurors.
- Carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Skills & Experience
- Friendly and approachable manner.
- Excellent attention to detail.
- Good written and verbal communication skills.
- Proactive and effective support to customers by phone and email.
- Strong organisational skills, able to prioritise efficiently and multi‐task.
- Adaptable to using various software packages.
Working Patterns & Hours
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns where they meet the demands of the role and business needs and are agreed prior to appointment. Applications for part-time working will be considered; however, due to the nature of the role the minimum hours would be 30 hours per week over 4 days. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Immigration and Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Hybrid Working
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‐contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge and experience against the knowledge, skills and experience outlined in the role profile: customer service, administrative and IT experience, attention to detail, communication and organisational skills.
Interviews & Behaviours
Interviews will be held in person and are expected to take place on W/C 18th May 2026. Requests for alternate dates/virtual interviews will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Security Checks
Level of security checks required: DBS Basic.
About HM Courts & Tribunals Service (HMCTS)
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‐changing justice.
Equality, Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Benefits
- Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
- Additional paid time off for public holidays and one privilege day.
- Free annual sight tests for employees who use computer screens.
- Paid paternity, adoption and maternity leave.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
Complaints & Support
To raise a formal complaint, contact: Transformative Business Services or the Ministry of Justice Resourcing team.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.
Operational Support Officers in Leicester employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a supportive work culture that values diversity and inclusion. Employees benefit from flexible working arrangements, generous annual leave, and opportunities for professional development, all while contributing to the vital mission of delivering justice in England and Wales. With a commitment to employee well-being and a focus on making a meaningful impact in people's lives, HMCTS provides a rewarding environment for those looking to grow their careers in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officers in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the legal and administrative fields, especially those who work in or with HMCTS. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by practising common questions related to customer service and administration. Think about real-life examples that showcase your attention to detail and communication skills—these are key for the Operational Support Officer role!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you manage your time and prioritise tasks. Use specific examples from past experiences to demonstrate your ability to multi-task effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in the justice system.
We think you need these skills to ace Operational Support Officers in Leicester
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your customer service, administrative, and IT skills in your application. Use real-life examples to demonstrate how you've used these skills effectively in the past.
Be Personal and Authentic:When writing your statement of suitability, be yourself! Share personal experiences that relate to the role. This helps us see the real you and how you can fit into our team.
Attention to Detail is Key:Double-check your application for any typos or errors. A well-presented application shows us that you have the attention to detail we’re looking for, which is super important in this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and makes it easier for you to track your application status.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with managing criminal digital files and handling enquiries from various stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your written and verbal skills. Practice explaining complex information clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers or colleagues in the past.
✨Highlight Your Organisational Skills
The ability to multi-task and prioritise is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or projects. Be ready to discuss how you stay organised and ensure that nothing falls through the cracks, especially in a busy environment.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours, such as 'How do you manage a quality service?' or 'Can you give an example of delivering at pace?' Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and relevant examples from your experience.
