HR Performance Manager in Leicester

The Ministry of Justice People and Capability (MoJ P&C) supports the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services that P&C provide across the MoJ to deliver high quality services for our customers. MoJ has a team of committed and capable professionals delivering people services across the Justice family.

With a passion for people management and a desire to build an HR generalist foundation for a future career, the post holder will work with managers from within HMPPS to optimise the effective working relationship and ensure maximum impact of HR on business effectiveness. This role involves a proactive approach to problem solving and enabling the business to find solutions to HR challenges.

With a generalist knowledge of case management and essential functional HR experience, the role is key to enabling business leaders through interpretation of HR policy, application of case management advice and the delivery of key HR processes to maintain links with essential systems (SSCL, Occupational Health, Civil Service Pensions, etc.).

As a HR professional in either a regional or HQ delivery role to a sector of the business, the post holder will support business leaders, managers and specialists with more complex HR cases and provide a professional link to the central case management service, working together to achieve effective outcomes.

As the first point of contact to the business, the post holder would be required to manage stakeholder expectations and gather business intelligence to provide specialist advice or deploy the appropriate service from within the team.

Responsibilities, activities and duties:

• Supporting an area of the business with wide ranging impact, appraising, assessing and adapting to a wide range of issues on a day-to-day basis and developing options to maintain or improve performance.
• Role holder will have autonomy to make decisions within their discrete area of work to deploy appropriate resources using initiative and in communication with their established network of contacts across the wider HR community.
• Interpreting HR advice which may require follow up questions or discussion to understand the wider impact of the issue.
• Decisions might involve considerable discretion but will be constrained by policy and best practice.
• Analysing HR data and applying understanding to decide on an appropriate intervention or course of action.
• Considering sensitive or multiple opposing opinions to establish facts; establishing the best approach; determining appropriate methodologies; analysis to ensure quality and application of results.
• Exercise judgement and make decisions based on their own interpretation. Details may be unclear and require further investigation.
• Required to maintain relationships by supporting others, contribute to team decisions and use initiative to solve problems.
• Contribute directly to the achievement of operational organisational objectives by developing internal credibility and providing guidance and consultancy to managers on HR related issues, which include: Employment Tribunal, Grievance, Disciplinary Support, Attendance Management Support, Audit, Assurance & Compliance, Commissioner: Expert Services & Support (Internal & External).

Essential criteria and behaviours:

Please provide 250-word examples of how you have met each of the following behaviours: Managing a Quality Service (Lead Behaviour); Communicating and Influencing; Leadership; Working Together. Refer to the essential knowledge, experience and skills section for assessment details. During the interview, behaviours and strengths from the Success Profiles framework will be assessed.

Qualifications:

You will have completed and achieved a Chartered MCIPD (or an equivalent HR qualification) or be willing to work towards it, and actively demonstrate Continuous Professional Development. If you are answering yes to pursuing the qualification, upload a note indicating your willingness to work towards it.

Interview stage assessments:

Interviews are expected mid to end of March. We will assess a range of criteria via CV/work history, technical questions and application form responses.

Security and eligibility:

Level of security checks required: Counter Terrorism Check (CTC).

Experience and skills (desirable):

• Previous experience of an HR delivery role and the ability to build and manage relationships, including with senior stakeholders.
• Experience in supporting others to optimise performance of People Management Skills.
• Excellent communication skills, both verbal and written.
• Ability to analyse data and apply analytics to business delivery.
• Desirable experience in Civil Service HR or customer relationship model delivery.

Benefits and working arrangements:

The MoJ offers hybrid working where business needs allow. Some roles require working a minimum of 60% of time in an office. A flexible working policy applies, and arrangements are discussed with the successful candidate. Standard full-time hours are 37 per week; part-time and job-sharing patterns will be considered.

Disability and diversity:

The Civil Service is committed to equal opportunity and inclusion. MoJ is a Disability Confident employer and provides adjustments throughout recruitment and on the job; eligible disabled candidates may be offered an interview if they meet the minimum criteria. Details on Diversity and Inclusion initiatives are available in the Civil Service guidance.