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- Tasks: Lead a team to deliver excellent service and support justice administration.
- Company: Join HM Courts & Tribunals Service, a vital part of the Ministry of Justice.
- Benefits: Enjoy 25 days annual leave, pension schemes, and extensive training opportunities.
- Other info: Family-friendly policies and a supportive work environment for personal growth.
- Why this job: Make a real impact in delivering justice while developing your leadership skills.
- Qualifications: Strong communication skills and experience in team leadership required.
The predicted salary is between 30000 - 40000 £ per year.
Proud to serve. Proud to keep justice going. Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Your role
Our Chamber’s role is diverse and engaging, reflecting the wide range of our service users. Our teams liaise with landlords, tenants, freeholders, leaseholders, park home residents, and site owners. You will be responsible for the smooth running of the Chamber, leading your team, supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service. You’ll lead a team of Team Leaders to review performance, agree priority areas and manage the throughput of administrative work across different stages of the tribunal process. You’ll also encourage all colleagues to engage in Continuous Improvement and Development activities; ensuring all have the necessary skills and knowledge to achieve their potential and deliver on expected performance standards. You will maintain positive and effective working relationships with the judiciary, supporting agencies and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven, and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.
About you
Are you a hands‑on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Choice of Civil Service pension schemes.
- Extensive training and development opportunities.
- Family‑friendly policies: reduced hours, job share, childcare support.
- Paid parental leave (paternity, adoption, maternity).
- Free annual sight tests for employees who use computer screens.
Delivery Manager - Leicester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at HMCTS. A friendly chat can open doors and give you insider info on what they’re looking for in a Delivery Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’s a great way to showcase your problem-solving skills!
✨Tip Number 3
Show your enthusiasm for continuous improvement! Be ready to discuss how you’ve led teams in the past and any initiatives you’ve implemented that improved performance or morale. This will resonate well with the values of HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Delivery Manager - Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Delivery Manager role. Highlight your customer service focus and team leadership abilities, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled challenges in previous roles. We want to see your hands-on approach to problem-solving and how you’ve engaged with teams to deliver excellent service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your thoughts, making it easy for us to see your qualifications and enthusiasm for the role. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HMCTS.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager at HMCTS. Familiarise yourself with their mission and values, especially around customer service and operational efficiency. This will help you demonstrate your alignment with their goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and motivating others. Think of specific examples where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you can engage and inspire your team to deliver excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complaints. Prepare scenarios from your past experiences where you had to manage difficult situations or implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Continuous Improvement
Since the role involves encouraging continuous improvement, be ready to discuss how you've previously identified areas for development within a team or process. Share any initiatives you've led that resulted in enhanced efficiency or service delivery, showing your commitment to ongoing development.