Job Overview
Residential Support Worker – provide care and support for residents within Approved Premises, ensuring well‑being, safety and compliance with security and care plans.
Responsibilities
- Maintain discipline, supervise residents and enforce Approved Premises rules and licence conditions.
- Conduct regular inspections, monitor CCTV and keep premises secured during curfew.
- Engage with residents in a pro‑social manner, support risk‑management plans and report changes.
- Coordinate with Offender Managers, Stand‑by Manager and partner agencies (Police, health professionals, drug/alcohol services).
- Attend to health and safety duties (fire alarm checks, first aid, medication administration, drug/alcohol testing).
- Plan and deliver purposeful activities linked to residents’ sentence plans.
- Handle visitor and telephone enquiries, manage visiting contractors and maintain records.
- Undertake safeguarding child duties and other statutory responsibilities.
- Provide accurate situational reports to management and escalated risks.
- Support a safe working environment for staff, residents and visitors.
- Perform induction of new residents and assist with their transition.
- Carry out tasks as directed, including packaging residents’ possessions when required.
Qualifications and Experience
- Minimum 5 GCSEs including English and Maths, or equivalent.
- Experience working with people who have experienced social or personal difficulties.
- Understanding of equality and inclusion principles and ability to apply them.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to communicate effectively in English (Welsh where required).
Skills & Behaviours
- Working Together – collaborate across teams.
- Communicating & Influencing – convey risk issues clearly.
- Making Effective Decisions – manage residents’ safety.
- Developing Self & Others – support professional growth.
- Delivering at Pace – work efficiently.
Benefits
Competitive package including civil service benefits, pension, training and flexible working arrangements. Provision of annual leave (25 days increasing to 30 after five years) and paid parental leave.
