Admin Officer in Leicester

AO - Administrative Officer (Hearing & Court Administration Support)

Location: Leicester. Join a service that matters. In this AO role you'll combine strong administration, customer care, and procedural confidence to help hearings and court processes run smoothly-supporting users, stakeholders, and the wider team through clear communication, accurate records, and timely action.

Pay: £12.86 per hour, increasing to £13.25 per hour after 12 weeks

What you'll be doing:

• Provide administrative support for hearings, including accurate preparation, facilitation, and conclusion of processes
• Use HMCTS service scripts and knowledge articles to signpost the right support and deliver clear, specific information
• Support users and stakeholders through face-to-face contact, incoming/outgoing telephone conversations, and correspondence in a range of formats (including those with complex needs)
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Identify and report risks relating to HMCTS buildings to the Senior Person on Site (SPoS) as needed, taking immediate action where required
• Process operational work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees
• Assist with listing and scheduling, ensuring efficient use of judicial time and responsiveness to urgent matters
• Support enforcement procedures, including financial assessments, fine collection support, and basic statistical/financial reporting
• Contribute to health and safety operations including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

• Administrative experience, including general admin support, data entry, record keeping, filing, organising information, and handling correspondence
• Confident communication with professionals and service users-able to speak clearly and appropriately remotely
• Strong IT skills: confident with computers and Microsoft Office (Word, Excel, Outlook), email, and other systems, with the ability to learn new software quickly
• Customer-focused approach, capable of providing consistent guidance and support even when needs are complex
• A careful, compliance-minded style-comfortable working to policies, procedures, and accuracy standards

Additional information:

• You'll play an important role in identifying operational and building risks and escalating appropriately to support site safety.

If you're ready to bring your administration and customer service skills to a mission-focused environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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