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- Tasks: Lead a team to deliver excellent service and support operational needs.
- Company: Join HM Courts & Tribunals Service, making a difference in justice.
- Benefits: Flexible working options, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on employee engagement.
- Why this job: Play a pivotal role in delivering justice and improving lives.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Your role
- Leading your team, you’ll support your Operations Manager(s) to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service.
- Maintain positive and effective working relationships with the judiciary, supporting agencies and user groups, and strive for continuous improvement to improve operational efficiency.
- Manage complaints and complete corrective actions within set timescales in a process and compliance driven environment.
- Ensure health and safety, IT/workstation compliance and identify and escalate any court facilities issues.
Requirements
- Hands‑on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team.
- Confident communicator who can effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans.
- Strong focus on employee engagement, morale and motivation to deliver a highly effective performance.
- Ability to give direction and close support to Team Leaders to develop their team plans as part of the overall business plan for the region.
- Capability to meet targets, ensure the team is resourced and trained effectively to meet your allocated budget, and identify and implement solutions to local problems.
Working conditions
- Operational roles are customer‑facing and require office‑based delivery of HMCTS services to the public.
- Non‑contractual hybrid working may be available; arrangements will be determined by the business and only when delivering the service from home can be done effectively.
- Standard full‑time working hours are 37 hours per week.
- HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs; a minimum of 30 hours per week is required.
- A non‑working day on a Monday is not accommodated.
- Occasional travel to National Services sites may be required.
Visa Sponsorship
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the United Kingdom. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
17505 - Delivery Manager - Leicester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17505 - Delivery Manager - Leicester
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in delivering justice.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team or solved problems. This will showcase your hands-on problem-solving skills and ability to engage with people at all levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HMCTS team.
We think you need these skills to ace 17505 - Delivery Manager - Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Delivery Manager. We want to see how you can deliver excellent service and lead a team effectively, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a Delivery Manager, you'll need to engage with various stakeholders. Use your written application to demonstrate your confident communication style. We love seeing clear, concise language that reflects your ability to connect with people at all levels.
Highlight Problem-Solving Abilities: We’re looking for hands-on problem solvers! In your application, share specific examples of challenges you've faced and how you tackled them. This will show us that you can manage complaints and implement solutions effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager at HMCTS. Familiarise yourself with their mission and values, especially how they deliver justice and support service users. This will help you articulate how your skills align with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and motivating others. Think of specific examples where you've successfully engaged your team or resolved conflicts. Highlight your hands-on problem-solving abilities and how you've improved operational efficiency in past roles.
✨Communicate Effectively
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you can engage with various stakeholders, from court users to judiciary members. Good communication is key in this role, so show them you can connect with people at all levels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle complaints and manage operational challenges. Think through potential situations you might face as a Delivery Manager and how you would approach them. This will showcase your critical thinking and decision-making skills.