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- Tasks: Lead a team to ensure smooth operations and deliver excellent customer service.
- Company: Join HM Courts & Tribunals Service, making a real difference in justice delivery.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Be a key player in improving justice processes and leading a motivated team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Our Delivery Managers play a critical role helping deliver justice. If you're customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
Property Chamber
- Residential Property – Covers disputes such as rent increases for ‘fair’ or ‘market’ rates, leasehold disputes and many other matters.
- Land Registration – Covers disputes that include a change to the land register and applications to correct or cancel certain documents relating to registered land.
- Agricultural Land & Drainage – Covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
The Property Chamber operates across five regional centres – Birmingham, Cambridge, Havant, London and Manchester – with a dedicated team of over 100 staff. Each location handles Residential Property cases while London also manages Land Registration matters, and Manchester oversees Agricultural Land and Drainage. A new centre in Leicester has been established to expand capacity.
Role Responsibilities
- You will be responsible for the smooth running of the Chamber, leading your team, supporting the Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service.
- You will lead a team of Team Leaders to review performance, agree priority areas and manage the throughput of administrative work across different stages of the tribunal process.
- You will encourage all colleagues to engage in Continuous Improvement and Development activities, ensuring all have the necessary skills and knowledge to achieve their potential and meet expected performance standards.
- You will maintain positive and effective working relationships with the judiciary, support agencies and user groups, and strive for continuous improvement to improve operational efficiency.
- You will be familiar with process‑and‑compliance‑driven environments, constructively manage complaints and complete corrective actions within set timescales.
- You will understand the importance of Health and Safety, IT/Workstation compliance and identify and escalates any Court facilities issues.
About HMCTS
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
17310 - Delivery Manager - Leicester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17310 - Delivery Manager - Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMCTS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the key responsibilities of a Delivery Manager and think about how your experience aligns with leading teams and improving processes.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond to deliver excellent service. This will resonate well with HMCTS's focus on customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at HMCTS.
We think you need these skills to ace 17310 - Delivery Manager - Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Delivery Manager. We want to see how you can contribute to delivering excellent service and leading a team effectively.
Showcase Your Customer Focus: Since this role is all about customer service, don’t forget to include examples that demonstrate your commitment to putting customers first. We love seeing candidates who understand the importance of a customer-centric approach!
Highlight Leadership Experience: As a Delivery Manager, you'll be leading a team, so make sure to showcase any relevant leadership experience. Share stories about how you've motivated teams or improved performance in previous roles – we’re keen to hear about your successes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager within HMCTS. Familiarise yourself with the specific areas like Residential Property, Land Registration, and Agricultural Land & Drainage. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Delivery Manager, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of examples where you've motivated a team or improved performance. Highlight how you encourage continuous improvement and development among your colleagues.
✨Emphasise Customer Focus
Since this role is all about delivering excellent service, be ready to share instances where you've put customers first. Discuss how you've handled complaints constructively and ensured a positive experience for users. This will show that you align with the core values of HMCTS.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the challenges the new Leicester centre might face or how they measure success in the role. This not only shows your interest but also helps you gauge if the position is right for you.