Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support in a court environment.
- Company: Join HM Courts, dedicated to serving justice and the community.
- Benefits: Flexible working hours, supportive team culture, and opportunities for personal growth.
- Other info: Office-based role with potential for part-time and flexible working arrangements.
- Why this job: Make a real difference by helping vulnerable individuals navigate the justice system.
- Qualifications: Strong customer service skills and ability to handle sensitive situations with empathy.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us: HM Courts meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Preparing court/hearing rooms, as well as ensuring the court runs efficiently.
Knowledge, skills and experience:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Confident communication in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- Team player; able to work collaboratively and flexibly to deliver business objectives.
Further details:
The role is office based; standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing patterns will be considered in accordance with the MoJ's Flexible Working policy. Part-time applications would be considered; however, due to the nature of the role the minimum hours would be 30 hours per week.
This post is based at Hull Combined Court, Centre, Lowgate, Hull, HU1 2EZ. Occasional travel to Hull Magistrates, HU1 1RD and Beverley Magistrates, HU17 9EJ will be required for cover when needed.
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
17230 - Operational Support Officer in Kingston upon Hull employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17230 - Operational Support Officer in Kingston upon Hull
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer. This way, when you get that interview, you can show off your knowledge and how you can contribute to keeping justice going.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with court users and legal representatives, being confident in your verbal and written communication is key. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show your customer service chops! Think of examples from your past experiences where you've provided excellent service, especially in challenging situations. This will help you demonstrate your resilience and empathy during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and help you land that job. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace 17230 - Operational Support Officer in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can bring your customer service skills and attention to detail into our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your confident communication abilities in your written application. Whether it's through your cover letter or CV, let us know how you effectively communicate in various situations.
Highlight Your Resilience and Empathy: We value resilience and empathy, especially when dealing with sensitive information. Share examples from your past experiences that showcase how you've handled challenging situations with care and professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court's operations and how your role contributes to providing excellent customer service. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think about situations where you dealt with challenging customers or sensitive information, and be ready to discuss how you handled those scenarios with empathy and professionalism.
✨Demonstrate Digital Savvy
As an Operational Support Officer, you'll need strong digital and administrative skills. Brush up on any relevant software or tools that might be used in the role. During the interview, mention your experience with these tools and how your attention to detail has helped you succeed in previous positions.
✨Be a Team Player
Collaboration is key in this role, so be prepared to discuss how you've worked effectively within a team. Share specific examples of how you've contributed to team objectives and adapted to different working styles. This will highlight your flexibility and ability to work towards common goals.