About the Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service. Case Management The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly. We listen and engage with all staff in case management, ensuring we always value the 'caseworker voice' and that this is represented when delivering change. We support all staff in our work, recognising success and promoting a positive and healthy work-life balance. We have a culture where new ideas are encouraged and appreciated.
Role Overview
Records Management This role is based in Case Management's Records Management team and focuses on maintaining a warehouse filled with varying documents ranging from Civil/Crime case files to Legal Aid policy documents. The role is primarily office based in a 50k square foot warehouse and can be physically demanding given the levels of manual handling required. To maintain a busy warehouse containing over 150k civil case files and 4000 archive boxes as well as make retention decisions in line with GDPR. Records Management Centre are also responsible for all incoming/outgoing post and play a vital part in the administration of the Peer Review process whereby solicitors review each other's work to ascertain that they are working to the required standard.
Responsibilities
- File new documents onto relevant files
- Retrieval, scanning and sending of documents to internal customers
- Review civil case files for destruction in line with General Data Protection Regulations (GDPR)
- Maintain warehouse archive area
- Open and screen incoming post
- Send outgoing post
- Provide administrative support to national Peer Review team
- Other administrative tasks as required
Assessment
If you are successful through the application stage, you will be invited to an interview / assessment centre in person where you will be assessed against the following: you will be asked an experience question based on all of the essential skills and experience required of an administration officer and 3 strength-based questions. Shortlisting is planned for week commencing: Monday 6 July 2026. Interviews are planned for week commencing: Monday 20 July 2026.
Key Requirements
- Ability to use computers and Microsoft 365
- Ability to work on own initiative, and work in a team environment
- Adaptable with the ability to manage and work on a variety of tasks at the same time
- Ability to communicate using both written and verbal skills
- Experience of working in an administrative role (desirable)
- No prior experience is required, as full training will be provided. However, we are looking for someone who enjoys being part of a fast‑paced and rewarding work environment.
- Brings a positive, can‑do attitude and a genuine enthusiasm for learning.
Equality, Diversity and Inclusion
We are a Disability Confident organisation and will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long‑term adverse effect on your ability to carry out normal day‑to‑day activities which has lasted, or is expected to last, at least 12 months. Applicants who need reasonable adjustments may indicate this in their application. The LAA's goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long‑term illness or caring responsibilities.
Benefits
- Annual leave 25 days on appointment, increasing to 30 days after five years' service, with a scheme for buying or selling up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts calculated on a pro‑rata basis.
- Pension: choice of Civil Service pension schemes.
- Training: extensive range of training and development opportunities.
- Networks: employee‑run networks for minority ethnic origin, disability, caring responsibilities, women, LGBTQ+ employees.
- Support: family‑friendly policies such as reduced hours or job share, flexible benefits like voluntary benefits, retail vouchers, discounts. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens.
Hybrid Working
Hybrid Working arrangements may be available where business need allows. Minimum of 60% of working time in an office will be required. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
