EO Team Supervisor in Jarrow

The role holder will primarily support the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development of team members on a daily basis.

Key Responsibilities

• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity.
• Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
• Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans.
• Tackle problems with performance, understanding the causes and supporting staff to overcome these.
• Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
• Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
• Support team engagement and communication, delivering team briefings and cascading messages.
• Take a leading role in team meetings, encouraging the sharing of views, ideas and solutions.
• Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions.
• If there is capacity, the post holder may also undertake some caseworker tasks and deal with escalated/complex communications.

Essential Skills & Qualifications

• Effective communication skills both written and verbal.
• Effective analytical and numerical skills with proven ability to solve problems and make decisions.
• Effective interpersonal skills.
• Ability to feedback to others constructively.
• Established knowledge of Microsoft Office.

Desirable Knowledge & Experience

• Comprehensive knowledge of the Civil Billing workstreams and processes.
• Experience of coaching and mentoring.
• Knowledge of key priorities for the organisation and how these relate to and impact on specific business units and across Case Management as a whole.
• Knowledge of information assurance.
• Health & Safety awareness.

Person Specification

The role holder is someone who enjoys leading a team working in a fast‑changing environment.

• Leadership.
• Developing self and others.
• Making effective decisions.

Your experience of implementing, promoting or understanding diversity and inclusion policy – diversity is the presence of difference, which can include one or more of the protected characteristics (gender, age, race, disability etc.) or it can be about working patterns. Inclusion is how we welcome, value and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential. For this grade/role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (e.g. increasing understanding) or improving inclusion for others will increase the strength of their answer.

Equal Opportunities Statement

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long‑term adverse effect on your ability to carry out normal day‑to‑day activities and has lasted or is expected to last at least 12 months. If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

Reasonable adjustments: We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments to support you through the recruitment process, please let us know.

Working Arrangements

Hybrid working may be arranged where business needs allow. The role requires a minimum of 60% of working time to be spent in an office, and the holder must be based in the UK.

Benefits

• Annual leave – 25 days on appointment, increasing to 30 days after five years' service.
• 15 public holidays and 1 privilege day.
• Leave for part‑time and job share posts calculated on a pro‑rata basis.
• Pension – The Civil Service offers a choice of pension schemes.
• Training – Extensive range of training and development opportunities.
• Employee networks for minority groups, disability, caring responsibilities and gender diversity.

The Civil Service Code sets out the standards of behaviour expected of civil servants.