At a Glance
- Tasks: Provide essential admin support, manage communications, and handle mail efficiently.
- Company: Join a supportive establishment focused on teamwork and quality service.
- Benefits: Enjoy competitive holidays, pension options, and extensive training opportunities.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a difference in a dynamic environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn are key.
The predicted salary is between 24000 - 28000 € per year.
Overview of the job
This is an administrative job in an establishment.
Summary
The job holder will provide administrative support within the Business Hub including switchboard duties, post distribution, filing, photocopying and typing (if qualified typist).
Responsibilities, Activities and Duties
- Operate the switchboard appropriately by identifying the caller’s needs and ensuring all messages are communicated to the appropriate parties.
- Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and keep it securely at all times.
- Receive and distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.
- Send, collect and distribute faxes to appropriate staff.
- Forward any mail on to establishments for prisoners who have transferred.
- Make sure investigation and hearing tapes are transcribed accurately (if qualified typist).
- Provide copy typing provision when required (if qualified typist).
- Keep securely copies of all documentation, either in hard copy or electronic form.
- Process Chaplaincy paperwork including prisoner applications and arranging visits.
- Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in the establishment.
- Undertake administrative tasks including providing assistance, maintaining an accurate filing system, and responding to queries within the area of work.
The duties described cover the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
Behaviours
- Developing Self and Others
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Hours of Work (Unsocial Hours) Allowances
37 hour working week.
Benefits
- Bank, Public and Privilege Holidays: You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.
- Pension: The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
- Season Ticket Advance: After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer‑period season ticket for travel between home and your place of work.
- Training: HMPPS is committed to staff development and offers a range of training and development opportunities, including Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti‑Bullying programmes. All staff receive security and diversity training and an individual induction programme into their new roles.
Disability Confident Employer
We are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
Civil Service Nationality Rules
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Interview Stage Assessments
Interview Dates: Expected Mid June. Behaviours assessed include:
- Communicating and Influencing
- Developing Self and Others
- Working Together
- Managing a Quality Service
Strengths will also be assessed but are not shared in advance. For information on Strengths, see the relevant guidance.
Level of security checks required: DBS Standard.
SSA Business Hub Hindley employer: Ministry of Justice
At HMPPS, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee development and well-being. Our commitment to training and diversity ensures that all staff have the opportunity to grow in their roles while contributing to a meaningful mission within the community. Located in Hindley, our Business Hub provides a dynamic environment where you can make a real difference, with benefits such as generous holiday allowances, pension schemes, and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land SSA Business Hub Hindley
✨Tip Number 1
Get to know the company! Research the Business Hub and understand its values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction, being able to clearly express your thoughts and listen actively is key. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace SSA Business Hub Hindley
Some tips for your application 🫡
Be Clear and Concise:When filling out your application, make sure to keep your language clear and to the point. We want to see your skills and experiences without any fluff, so stick to relevant details that showcase why you're a great fit for the role.
Tailor Your Application:Take a moment to tailor your application to the job description. Highlight your administrative skills and any experience with switchboard duties or mail handling. This shows us that you understand the role and are genuinely interested in it.
Proofread Before Submitting:Before hitting that submit button, give your application a good proofread. Typos and grammatical errors can distract from your qualifications, so let’s make sure everything is polished and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the specific administrative tasks mentioned, like switchboard duties and mail distribution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers, focusing on how you would handle various scenarios related to the responsibilities listed, such as managing incoming mail or responding to queries.
✨Showcase Your Organisational Skills
Highlight your ability to maintain an accurate filing system and manage multiple tasks efficiently. Bring examples from your past experiences where you successfully organised information or handled administrative duties under pressure. This will illustrate your capability to manage the quality service expected in this role.
✨Be Ready for Behavioural Questions
Prepare for behavioural questions that assess your ability to work together and influence others. Think of situations where you've developed yourself or others, and be ready to share these stories. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
