At a Glance
- Tasks: Support offenders in adjusting to life post-sentence and ensure public safety.
- Company: Join the National Probation Service, making a difference in your community.
- Benefits: Enjoy 25 days annual leave, pension scheme, and extensive training opportunities.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Be a key player in transforming lives and enhancing community safety.
- Qualifications: Empathy, resilience, and good communication skills are essential; no degree needed.
The predicted salary is between 28064 - 28064 £ per year.
Probation Services Officer (PSO) role within the Probation Service, operating in the Herefordshire, Shropshire, and Telford areas. The role focuses on helping medium and lower‑risk offenders adjust to life after sentence and works to keep the public safe.
Responsibilities
- Assess and manage offenders before and after sentence.
- Implement sentences and produce detailed reports.
- Provide case management support using service procedures and practice directions.
- Coordinate with courts and agencies across the justice system.
- Support offenders with practical advice on housing, employment and other needs.
Qualifications and Experience
- No degree required; personal qualities are paramount.
- Empathetic, patient, resilient and organised.
- Experience working with people who have social or personal difficulties is desirable.
- Good written communication skills – ability to produce clear, accurate reports by tight deadlines.
- Right to work in the United Kingdom.
Working Pattern
Regular hours: 9:00 am – 5:00 pm, Monday to Friday. The role may require working until 7:00 pm on one night each week.
Salary
Starting salary of £28,064, with annual pay progression through the Competency Based Framework and band adjustments aligned with Civil Service pay guidance.
Benefits
- Annual leave: 25 days (increases to 30 days after five years of service) plus public holidays.
- National Probation Service pension scheme (Local Government Pension Scheme).
- Extensive training and development opportunities from the Ministry of Justice.
- Access to employee‑run networks (diversity, disability, caring responsibilities, etc.).
- Family‑friendly policies, flexible benefits and voluntary pension contributions.
- Paid parental leave and free annual eye tests for those who use computer screens.
Employment Eligibility (Nationality Rules)
- UK nationals
- Nationalities of the Republic of Ireland
- Commonwealth citizens with the right to work in the UK
- Euro‑area, Swiss, Norwegian, Icelandic or Liechtenstein nationals (and their settled or pre‑settled family members)
- Turkish nationals and certain family members with accrued right to work in the Civil Service
- Individuals with limited or indefinite leave to remain who met the EUSS application deadline on or before 31 December 2020
Location
The PSO may be based at a variety of office, court, team or prison locations within the region, with the preference for a base within a 60‑minute commute of the applicant’s home.
Additional Information
Hybrid working arrangements are available where business need allows, with the role to be performed within the UK. Part‑time, flexible and job‑sharing arrangements are considered where they align with role demands.
Probation Services Officer - Hereford Probation Office employer: Ministry of Justice
The Probation Service is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With extensive training opportunities and a commitment to diversity, staff can thrive in their roles while making a meaningful impact on the community. Located in the picturesque Herefordshire region, employees benefit from flexible working arrangements and generous leave policies, ensuring a healthy work-life balance.
