At a Glance
- Tasks: Support court operations and ensure a smooth experience for the public.
- Company: Join HM Courts, dedicated to serving justice and the community.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and ability to handle sensitive situations.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going.
About us: HM Courts meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Knowledge, skills and experience:
- Customer service skills; ability to work in a service-led customer-facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills; able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Please refer to the role profile attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered; however, due to the nature of the role, the minimum hours would be 30 hours per week.
Saturday working: You will be required to work a shift pattern, to include Saturdays.
Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Occasional travel to other courts: For this post, occasional local travel will be required for cover when needed.
17732 - Operational Support Officer in Hampshire employer: Ministry of Justice
As an Operational Support Officer with HM Courts, you will be part of a dedicated team that plays a vital role in ensuring justice is served efficiently and compassionately. Our work culture prioritises resilience, empathy, and collaboration, offering flexible working patterns to support a healthy work-life balance. With opportunities for professional growth and development within the Civil Service, you will find meaningful and rewarding employment in a role that directly impacts the community.
StudySmarter Expert Advice🤫
We think this is how you could land 17732 - Operational Support Officer in Hampshire
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer. This way, when you get that interview, you can show off your knowledge and how you fit into their mission of serving justice.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with the public, make sure you can confidently express yourself in person, over the phone, and in writing. Role-play with a friend or family member to nail those tricky scenarios.
✨Tip Number 3
Show your empathy and resilience! Be ready to discuss how you've handled sensitive situations in the past. Share stories that highlight your ability to stay calm under pressure and support vulnerable individuals.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details are seen by the right people and to keep track of your application status.
We think you need these skills to ace 17732 - Operational Support Officer in Hampshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled customer-facing situations, especially those that required empathy and resilience.
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your digital and administrative skills.
Communicate Clearly:Your written communication should be clear and confident. Use straightforward language and structure your application logically so we can easily see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Familiarise yourself with the responsibilities of an Operational Support Officer. Understand how your customer service skills and ability to handle sensitive situations will play a crucial role in the court environment. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with the public, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether in person, over the phone, or through written correspondence. This will demonstrate your ability to engage with diverse individuals, including vulnerable witnesses.
✨Demonstrate Empathy and Resilience
Be ready to discuss how you've handled sensitive information or challenging situations in the past. Highlight your resilience and empathy, as these traits are essential for dealing with the emotional aspects of court proceedings. Share specific examples that showcase your ability to remain calm and supportive under pressure.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the court's operations, or the challenges faced in the role. This shows your enthusiasm and helps you assess if the position aligns with your career goals.
