At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring security and safety.
- Company: Join a dedicated team at HMP Winchester, making a difference in the community.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career advancement.
- Other info: Flexible shifts available, including nights, with a supportive work environment.
- Why this job: Be part of a vital role that contributes to public safety and rehabilitation.
- Qualifications: Strong communication skills and a commitment to teamwork are essential.
The predicted salary is between 24000 - 28000 € per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Key Responsibilities
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
17152 - Operational Support Grade - HMP Winchester (Prison Support Role) in Hampshire employer: Ministry of Justice
As an Operational Support Grade at HMP Winchester, you will be part of a dedicated team committed to maintaining safety and security within the prison environment. The role offers a supportive work culture with opportunities for professional development and training, ensuring that employees can grow in their careers while making a meaningful impact on the lives of others. With a focus on teamwork and community, HMP Winchester provides a unique and rewarding workplace where every day brings new challenges and opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land 17152 - Operational Support Grade - HMP Winchester (Prison Support Role) in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to prison support roles. Think about scenarios you might face and how you'd handle them. We want you to shine!
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions count, and being punctual shows you’re serious about the role. Plus, it gives you time to calm those nerves!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. We believe in making connections!
We think you need these skills to ace 17152 - Operational Support Grade - HMP Winchester (Prison Support Role) in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of the prison, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re a great fit for the team!
Show Your Team Spirit:This role is all about working closely with others, so let us know about your teamwork skills! Share examples of how you’ve collaborated in previous roles or projects, as we value a strong sense of camaraderie in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
This job requires working closely with a team, so be ready to discuss your teamwork experiences. Share examples of how you've collaborated with others in high-pressure situations, as this will demonstrate your ability to fit into their close-knit environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think about past experiences where you had to act quickly or manage a difficult situation, and be ready to explain your thought process.
✨Understand Security Protocols
Since security is paramount in a prison environment, brush up on relevant policies and procedures. Be prepared to discuss how you would handle sensitive situations, such as monitoring phone calls or managing visitor access, to show that you take safety seriously.
