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- Tasks: Lead operational support and management within the National Probation Service.
- Company: Join a vital organisation focused on public safety and rehabilitation.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Dynamic role with opportunities for growth and collaboration with various stakeholders.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in management and understanding of probation services is essential.
The predicted salary is between 40000 - 50000 £ per year.
Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support.
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties:
- Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
- Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
- Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
- Responsible for the professional development of cluster staff.
- Responsible for developing and deploying the Cluster Training Needs Analysis.
- Ensure effective cluster employee recruitment and induction.
- Act as cluster lead for performance & quality.
- Act as cluster lead for audits and inspections.
- Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
- Responsible for the management of the Business Manager and the administrative support functions within the cluster.
- Under the guidance of the Head of LDU Cluster, represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
- Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings.
- In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison.
- Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
- Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
- Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
- Senior Management responsibility for estates, buildings and maintenance activities within the cluster.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
- Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
- Work within the aims and values of NPS and HMPPS.
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.
17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in Guildford employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the National Probation Service. A friendly chat can open doors and give you insights that applications just can't.
✨Tip Number 2
Prepare for interviews by researching the NPS and its values. Show us you understand their mission and how you can contribute to their goals. Tailor your answers to reflect their priorities!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experiences and how they relate to the role of Complaints Lead or Continuous Improvement Lead.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 17494 - Complaints Lead, Deaths Under Supervision Lead, and Continuous Improvement Lead in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Lead. We want to see how you can support the Head of LDU Cluster and contribute to the National Probation Service.
Showcase Your Leadership Skills: Since this role involves management and leadership, don’t forget to emphasise your experience in leading teams or projects. We’re looking for someone who can inspire and develop staff within the cluster.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when discussing sensitive topics like complaints and operational support.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you thoroughly understand the role of Complaints Lead and the responsibilities outlined in the job description. Familiarise yourself with the National Probation Service's policies, especially around sensitive information handling and operational support. This will show that you're not just interested in the job, but that you’re prepared to take on its challenges.
✨Showcase Your Leadership Skills
As this role involves providing management and leadership within the Local Delivery Unit, be ready to discuss your previous experiences in leading teams or projects. Prepare specific examples where you've successfully managed complaints or led initiatives that align with the values of the NPS and HMPPS.
✨Engage with Stakeholders
Since you'll be representing the Head of LDU Cluster with external agencies, think about how you can demonstrate your ability to build relationships. Prepare to talk about past experiences where you’ve effectively collaborated with various stakeholders, and how you navigated any challenges that arose.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations like managing complaints or making decisions about offender management. Think through potential scenarios you might face in this role and how you would handle them, showcasing your critical thinking and adherence to policy.