About the Role
As a Bailiff for HM Courts & Tribunals Service (HMCTS), you will be a vital member of the UK Justice System, delivering court-ordered documents and supporting people in their most challenging moments. You will work independently, plan your days, and adapt quickly to changing circumstances.
Key Responsibilities
- Visit people at their homes and businesses to deliver documents and provide information related to court orders.
- Explain the purpose of visits clearly and calmly, offering options and guidance while maintaining a professional, non‑judgmental attitude.
- Assess circumstances, adapt to emerging situations, and exercise decisive leadership in emotionally charged settings.
- Plan and manage your daily workload, adjusting to short‑notice changes while ensuring all duties are completed within the team schedule.
- Maintain accurate records in HMCTS case‑management systems and report on activities as required.
- Use your own car (subject to a full UK driving licence) or a lease car after successful completion of the probation period, and receive fuel allowances and PPE training.
- Apply IT skills to record information, send emails, and utilize court software reliably.
Qualifications & Skills
- Excellent communication skills, both written and verbal, with a strong customer‑service orientation.
- Ability to handle difficult conversations, exercise empathy, and remain professional under pressure.
- Evidence of strong organisational and time‑management abilities.
- Proficiency with computers and willingness to undertake training on court case‑management systems.
- Possession of a full UK driving licence with the right to drive permanently in Great Britain.
- A background in dealing with people or matters that may involve legal or financial contexts is an advantage.
Working Arrangements
- Standard full‑time hours: 37 hours per week.
- HMCTS accepts part‑time, flexible and job‑sharing arrangements where they meet the role and business needs.
- Regular travel across the Humber and South Yorkshire cluster is required.
- Lease car provided after probation for suitable candidates; fuel allowance paid.
Location
- Kingston‑upon‑Hull Combined Court Centre, Lowgate, Kingston upon Hull, HU1 2EZ – 1 post
- Great Grimsby Combined Court, Town Hall St, Grimsby, DN31 1HX – 1 post
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years.
- Public holiday pay and one privilege day each year.
- Scheme for buying or selling up to three days of leave annually.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees using computer screens.
- Choice of pension scheme with flexibility to suit individual needs.
- Access to a range of voluntary benefits, retail vouchers and discounts.
- Training and development opportunities through the Ministry of Justice.
- Employee‑run networks for minority groups, employees with disabilities, caring responsibilities, women, LGBTQ+ employees.
- Family‑friendly policies supporting reduced hours or job share.
Equal Opportunities
This is an equal opportunity employer. All decisions are made based on qualifications, experience and ability to perform the role. Discrimination on the basis of age, gender, race, disability, sexual orientation or any other protected characteristic is strictly prohibited.
