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- Tasks: Lead and motivate teams to deliver justice efficiently across multiple courts.
- Company: Join the Ministry of Justice, making a real difference in people's lives.
- Benefits: Enjoy flexible working patterns, hybrid options, and family-friendly policies.
- Why this job: Be at the forefront of organisational change and improve public services.
- Qualifications: Proven leadership experience in operations and strong communication skills required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Our Operations Managers play a crucial role helping deliver justice and are accountable for day-to-day operations across Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
You will be responsible for the strategic oversight of Civil and Family, Crown and Magistrates Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
Leading a team of two Delivery Managers to provide a consistent and customer-focused service, you will drive a collaborative culture across the region, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
This role is offered as a job share, working Wednesday - Friday, 22.12 hours a week. Occasional travel to other courts is required between Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates.
Additional Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, successful candidates will be appointed to the nearest viable office to their home postcode and on its respective pay scale. This may be at a HQ building, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO). For MoJ employees, base location may change to the nearest viable office and to the corresponding pay scale.
Some terms and conditions of service are changing as part of Civil Service reform. Details will be available if an offer is made. MoJ candidates on specialist grades may retain their grade on lateral transfer. All candidates currently in receipt of Mark Time / Pay Protection should review the new policy on permanent and temporary promotion. Flexible working hours are available in many offices.
There may be a sift based on lead behaviour, Making Effective Decisions. If a large number of applications remain after the initial sift, applications will progress to a full sift with all behaviours considered. The following information may be requested in the application process: CV or Work History, Statement of Suitability, and guidance for the Statement of Suitability. Please tell us why you are suitable and demonstrate transferable skills and experience against the essential criteria. The Statement of Suitability is for application stage only and is not assessed at interview. The use of Artificial Intelligence (AI) is discouraged for submitting evidence that is false or plagiarised.
Security checks: Level of DBS required is Basic.
Responsibilities
- Lead and motivate a regional team, ensuring a consistent, customer-focused service across Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates.
- Provide strategic oversight of Civil and Family, Crown and Magistrates operations and support the Deputy Head of Operations to meet regional performance objectives.
- Manage two Delivery Managers to deliver services, drive collaboration, deploy resources effectively and manage an allocated budget to control expenditure.
- Engage with stakeholders to maintain strong working relationships and lead organisational change with a focus on continuous improvement.
- Ensure roles are office-based where required and coordinate occasional travel between courts.
Qualifications and Experience
- Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
- Strong leadership skills with a track record of leading teams through change.
- Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
- Experience in budget management and resource allocation.
Benefits and Additional Information
- Flexible working patterns where business needs allow, with potential job-sharing arrangements.
- Hybrid working options where appropriate, with a minimum time spent in an office.
- Legal requirements and equal opportunities information maintained as part of the Civil Service.
- Annual leave and pension provisions as described by the Civil Service.
- Family-friendly policies and access to flexible benefits.
Operations Managers in Gloucester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Managers in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and operations sectors. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their operations and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and managed change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show off your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operations Managers in Gloucester
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven change in previous roles. Use specific examples to demonstrate your ability to lead effectively!
Tailor Your Statement of Suitability: Your Statement of Suitability is your chance to shine! Make it personal and relevant to the role. We’re looking for how your skills match the job description, so don’t hold back on showcasing your transferable skills.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the Operations Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Ministry of Justice
✨Know Your Operations Inside Out
Before the interview, make sure you understand the specific operations of the Gloucester Civil and Family Courts, Gloucester Crown, and Cheltenham Magistrates. Familiarise yourself with their processes, challenges, and recent changes in the legal landscape. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing remote teams and driving organisational change. Think about times when you've motivated a team or improved service delivery. Be ready to discuss how you can foster a collaborative culture and maintain strong relationships with stakeholders.
✨Budget Management is Key
Since budget management is a crucial part of this role, come prepared with examples of how you've successfully managed budgets in the past. Discuss any strategies you've used to control expenditure and ensure efficiency. This will show that you have the financial acumen needed for the position.
✨Emphasise Customer Focus
As this role is customer-facing, be ready to talk about how you've ensured a customer-focused service in previous positions. Share specific instances where you've gone above and beyond to meet customer needs or improve service delivery. This will demonstrate your commitment to providing excellent service in a court environment.
