The Criminal Injuries Compensation Authority (CICA), an executive agency of the Ministry of Justice, is seeking a Senior Engagement and Complaints Resolution Manager in Glasgow. The role leads the Applicant Contact Team and Complaints Resolution Team to deliver victim-centered, trauma-informed services.
You will coach teams, manage resources, and work with internal and external stakeholders to improve applicant experience and ensure policy alignment.
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Senior Engagement & Complaints Lead - Trauma-Informed in Glasgow employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
