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- Tasks: Lead a team to ensure smooth tribunal operations and deliver excellent customer service.
- Company: Join HM Courts and Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a vital service that keeps justice accessible and impactful.
- Qualifications: Experience in management or operations with strong people skills.
- Other info: Dynamic role with travel across Scotland and a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Proud to serve. Proud to keep justice going. Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in HMCTS Scotland.
About us
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Glasgow Tribunals Centre serves as Scotland’s primary hub for tribunal administration and hearings, supporting five jurisdictions, led by the Head of Tribunal Operations, Service Performance and Improvement. You will be responsible for the smooth running of daily operations, supporting your Deputy Head of Tribunal Operations to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
Skills and Experience
- Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace
- Demonstrable people management and coaching skills, leading, developing, and managing teams to drive performance in a service‑focused environment to deliver measurable results
- A strong leader with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement
- Ability to build relationships and manage key stakeholders at all levels and communicate messages clearly – both verbally and in writing
- Ability to resolve complex problems including analysing and interrogating data to identify trends and challenges and promote collaboration to implement solutions
- Experience of building a network of colleagues and contacts to develop capability and deliver progress on local priorities and HMCTS and MoJ strategic objectives
If you are ready to take on a challenging and rewarding role with real purpose apply today. Please refer to the job description attachment for more information.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. Please note we are unable to accommodate Monday or Friday as non‑working days.
Location
Although this role is based at Glasgow Tribunals Centre, regular travel between venues across Scotland, including Dundee, Aberdeen, and Inverness, will be required on at least a quarterly basis.
14094 - Delivery Manager - Glasgow Tribunal Centre employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14094 - Delivery Manager - Glasgow Tribunal Centre
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to delivery management. Think about how you can showcase your problem-solving skills and customer focus. We want to see you shine, so rehearse your answers and get comfortable talking about your experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the Delivery Manager position at HMCTS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in delivering justice.
We think you need these skills to ace 14094 - Delivery Manager - Glasgow Tribunal Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Delivery Manager. We want to see how you can contribute to delivering justice and supporting your team effectively.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your people management and coaching abilities. Share examples of how you've motivated teams and driven performance in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, as we appreciate effective communication both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Delivery Manager at HMCTS. Familiarise yourself with their mission and values, especially around customer service and justice delivery. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in the past. Highlight your ability to motivate and engage staff, as well as how you've managed performance in a service-focused environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of complex issues you've resolved in previous roles, particularly those involving stakeholder management or operational challenges. Be ready to explain your thought process and the outcomes of your actions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, operational challenges, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
