At a Glance
- Tasks: Provide essential customer service and administrative support in a court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Gain valuable experience in public service with opportunities for career growth.
- Other info: Full-time roles with occasional Saturday shifts and local travel.
- Why this job: Make a real difference in people's lives while working in a dynamic team.
- Qualifications: Strong customer service skills and the ability to handle sensitive information.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent customer service and administrative support to court users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role: Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Preparing court/hearing rooms, as well as ensuring the court runs efficiently.
Your knowledge, skills and experience:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Further details: There are 4 positions available: 2x Permanent, 2x 12‑month fixed‑term contracts. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. These are business critical roles requiring full time hours. Saturday working: 1 of the available positions will be based at the Magistrates Court within the Law Courts and will require the successful candidate to work a shift pattern, to include Saturdays. Occasional travel to other courts may be required for cover when needed.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
17719 - Operational Support Officer in Exeter employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and resilience, providing employees with opportunities for professional growth while ensuring a fulfilling work-life balance. With roles that are integral to the justice system, our Operational Support Officers enjoy the unique advantage of contributing to a vital public service in a dynamic environment, where every day brings the chance to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land 17719 - Operational Support Officer in Exeter
✨Tip Number 1
Get to know the HM Courts & Tribunals Service inside out! Familiarise yourself with their mission and values, so you can show how your skills align with their goals during interviews. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support to court users, we should prepare examples of how we've handled challenging situations in the past. Role-playing with a friend can really help us nail those responses.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former HMCTS employees on LinkedIn. They can offer insights into the work culture and even share tips on what the interviewers are looking for. Plus, it shows our genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant skills and experiences that match the job description perfectly. Let’s make sure we shine!
We think you need these skills to ace 17719 - Operational Support Officer in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and provided support in previous roles, especially in a busy environment like ours.
Be Detail-Oriented:Since you'll be handling sensitive information and preparing important documents, it's crucial to demonstrate your attention to detail. Use specific examples in your application to show how you've managed tasks accurately in the past.
Communicate Clearly:Your written communication skills are key for this role. Keep your application clear and concise, and make sure to express your thoughts confidently. We love seeing applicants who can communicate effectively in writing!
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity with HMCTS.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Familiarise yourself with the responsibilities of an Operational Support Officer. Understand how your role contributes to the court system and be ready to discuss how your skills align with the job description, especially in customer service and administrative support.
✨Showcase Your Communication Skills
Since this role involves regular contact with court users and judiciary members, practice clear and confident communication. Prepare examples of how you've effectively communicated in previous roles, particularly in sensitive situations.
✨Demonstrate Empathy and Resilience
Be prepared to discuss scenarios where you had to handle sensitive information or support vulnerable individuals. Highlight your ability to remain calm and professional under pressure, as this is crucial for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced by the department, or opportunities for professional development. This shows your genuine interest in the role and the organisation.
