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- Tasks: Support the daily operations of a busy prison with a close-knit team.
- Company: Join a vital public service making a difference in the community.
- Benefits: Enjoy 25 days annual leave, pension scheme, and retail discounts.
- Why this job: Be part of a unique environment where every day is different and impactful.
- Qualifications: Strong communication skills and a commitment to quality service.
- Other info: Flexible shifts with opportunities for career growth and development.
The predicted salary is between 23400 - 35000 £ per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
Salary: £29,432. The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.
Hours: You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview.
Responsibilities:
- Gate/Portal Duties: Ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control Room: Operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: Book visits; identify and process visitors on their arrival, escort them if required.
- Censors/Correspondence: Monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night Duties: Ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: Assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner Supervision: Supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food Delivery: Food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving Duties: Transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone Calls: Monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and Protocol: Understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Success Profile Behaviours: Communicating and Influencing, Managing a Quality Service.
The interview will be of a blended nature consisting of behaviours and experience. The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Allowance Details: In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
11929 - Operational Support Grade - HMP Lindholme, HMP Moorland & HMP Hatfield (Prison Support Role) in Doncaster employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 11929 - Operational Support Grade - HMP Lindholme, HMP Moorland & HMP Hatfield (Prison Support Role) in Doncaster
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the day-to-day tasks of an Operational Support Grade. This way, when you get to the interview, you can show us that you’re not just interested in the job, but you really understand what it entails.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with staff and visitors, we recommend doing some mock interviews with friends or family. This will help you feel more confident when discussing your experiences and how they relate to the job.
✨Tip Number 3
Show us your teamwork spirit! The role is all about working closely with others, so think of examples from your past where you’ve successfully collaborated with a team. We want to hear how you can contribute to our close-knit environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources there to help you prepare for the interview process.
We think you need these skills to ace 11929 - Operational Support Grade - HMP Lindholme, HMP Moorland & HMP Hatfield (Prison Support Role) in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of a busy prison, so don’t hold back!
Showcase Relevant Experience: If you've got any experience in security, customer service, or working in a team, make it shine! We love seeing how your past roles can translate into the responsibilities you'll have with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of who you are and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you access to all the info about the role and benefits.
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with staff, visitors, and prisoners, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively communicated or resolved conflicts, as these will resonate well during the interview.
✨Prepare for Shift Work Questions
Given that the job requires working nights and weekends, be ready to discuss your availability and how you manage shift work. Share any previous experience with flexible hours and how you maintain a work-life balance, as this will show your adaptability.
✨Understand the Importance of Security
Security is paramount in a prison environment. Brush up on the protocols related to searches, monitoring phone calls, and handling contraband. Being able to articulate your understanding of these procedures will demonstrate your readiness for the role and commitment to safety.