At a Glance
- Tasks: Provide essential support to court users and ensure smooth court operations.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy competitive salary, flexible working options, and generous annual leave.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 25582 - 25582 £ per year.
Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information required on a court file accurately.
- Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Supporting the smooth running of court proceedings, preparing court/hearing rooms and ensuring court runs efficiently.
- Being an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
Your knowledge, skills and experience
- Strong customer service skills with the ability to work in a service-led customer-facing environment.
- Good digital and administrative skills; with excellent attention to detail.
- Effective communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilient and empathetic to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.
Please refer to the role profile attachment for more information.
Lead criterion at application stage: Statement of Suitability.
These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Non-contractual hybrid working is currently available. Arrangements will be determined by the business and may not be available in every team. Hybrid working will only be available when it has been established that delivering the service from home can be done effectively.
Part time or full time working. Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 35 hours per week over 6 days.
Contracted Hours: Your working hours and days may vary, as the role requires occasional Saturday and/or Bank Holiday working. Your schedule will be agreed with your line manager, and when you are required to work on these days, you will receive a day off in lieu, subject to business needs. There is no requirement to work Sundays.
Location
You will be based at Crewe Magistrates’ Court. The address is The Law Courts Civic Centre, Crewe. CW1 2DT.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Additional Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Benefits
- Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service.
- Pension: The Civil Service offers a choice of pension schemes.
- Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- Networks: Opportunity to join employee-run networks for support and advice.
- Family Friendly policies: Opportunities to work reduced hours or job share.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.
Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.
A Great Place to Work for Veterans: The initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces.
Redeployment Interview Scheme: MoJ is committed to providing opportunities to those who are 'at risk of redundancy'.
Civil Service Nationality Rules: This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and others with the right to work in the UK.
Reserve list: A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
21784 - Operational Support Officer in Crewe employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 21784 - Operational Support Officer in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ministry of Justice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ministry of Justice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 21784 - Operational Support Officer in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ministry of Justice:Your cover letter is your chance to shine! Tell us why you want to work at Ministry of Justice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ministry of Justice!
How to prepare for a job interview at Ministry of Justice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
