Business Manager - Warwickshire in Coventry

The Business Manager will operate across multiple functional areas of the business. The job holder provides support to the senior team within their functional business area to assist in the successful service delivery, including making recommendations regarding operational and administrative requirements. The jobholder will act as an interface between the senior leadership team and teams across the function and internal and external stakeholders on a range of issues. This is a non-operational post although the job holder is required to develop an understanding of Probation Service policies and procedures at a regional and national level as well as an understanding of wider Civil Service policies and procedures as relevant. The jobholder will report directly to the Head or Deputy Head of the functional area and have line management responsibilities for the Diary Manager, Senior Administrative Officers and Case Administrators within their designated functional area.

Summary

The purpose of the role is to provide support to the senior leadership team in the business function. The jobholder will ensure that performance across the function is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued. The job holder will communicate effectively to ensure that the senior leadership team, and others as appropriate, are informed of priority matters and are provided with advice to help them to operate effectively. The job holder acts as a single point of contact within the function for a number of areas, Information Assurance, Business Continuity, and Workforce Planning, with lead responsibility for a portfolio of key areas, such as implementation of new procedures. The role holder will provide advice, support and signposting to managers and staff across teams in the function and region. The jobholder will ensure effective management of the estate portfolio within their remit, ensuring that their business area complies with health, safety and fire regulations and escalating to their head of functional area where appropriate. The job holder is also responsible for maintaining a suite of risk assessments and ensuring staff understand their personal responsibilities for Health and Safety. The role holder will have financial responsibilities including budget monitoring, procurement, and authorizing expenditure. They will be required to understand and comply with HMPPS and Civil Service financial policies. The job holder will also build relationships and liaise with a range of internal and external stakeholders to support partnership working and effective service delivery.

Responsibilities, Activities & Duties

• Directly line manage, and provide secondary line management, for staff to support good practice and personal development through effective supervision, coaching and facilitation of progression processes.
• Monitor and deliver procedures relating to human resources, equalities and inclusion, staff performance management, and learning and development.
• Oversee and maintain robust administrative processes to gather, monitor and synthesise business performance data to support staff development and service improvement, and support preparation for audits and inspections.
• Maintain knowledge of, and assist with the review and improvement, of a range of organisational policies and local procedures, providing advice, guidance, and support to staff.
• Adhere to financial compliance policies with financial responsibilities to include monitoring the function’s budgets, supporting financial planning activities, coordinating resource procurement, and authorization of some expenditures.
• Complete the workforce planning tool and provide accurate information to support decision-making by senior leaders with regards to resource and workforce management, and involvement with regional recruitment activities.
• Build effective relationships with teams across the business, external stakeholders and partner agencies as a Probation Service Representative, including planning and coordinating engagement events as required.
• Manage facilities portfolio for designated area, complete all required health and safety risk assessments, and maintain appropriate systems for reporting and escalating issues, ensuring compliance with health, safety and fire policies and regulations, and security requirements.
• Respond to changing business needs, queries and requests, completing ad-hoc tasks as appropriate to meet deadlines and support service delivery.
• Lead the development of pilot initiatives, undertake specific tasks, and hold specific areas of responsibility as determined by the Head of Operational Function, supporting the senior leadership team with emerging business issues.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Behaviours

• Leadership
• Working Together
• Making Effective Decisions
• Developing Self and Others
• Delivering at Pace

Experience

• Demonstrate experience of managing workload of senior level executives and extensive stakeholder engagement.
• Demonstrate experience in using Microsoft Office programmes to present information and data and reviewing outputs for quality.
• Demonstrate experience of effectively managing financial or other resources.

Technical

• NVQ Level 4 in Business Administration or equivalent in a relevant subject (or appropriate practical experience).
• Sufficient ability in Microsoft Word, Excel, Outlook, and PowerPoint.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro‑ratio basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

All candidates are subject to security and identity checks prior to taking up post.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.

Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form.

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