At a Glance
- Tasks: Provide customer service, manage case progress, and handle general admin duties.
- Company: Join Brook Street in partnership with the Ministry of Justice.
- Benefits: Earn £13.25 per hour with potential for contract extension.
- Other info: Opportunity for career growth and support for veterans and disabled candidates.
- Why this job: Gain valuable experience in the Public Sector while making a difference.
- Qualifications: Strong communication skills and problem-solving abilities required.
The predicted salary is between 27500 - 30000 £ per year.
Location: Coventry County Court, 140 Much Park Street, CV1 2SN
Office-based
Hourly rate: £13.25 per hour
Working days/hours: 37hrs per week, Monday - Friday 9am - 5pm
Contract: Temporary position until March 2026, may be extended pending performance and business needs.
This role provides valuable exposure and experience working within the Public Sector.
Responsibilities:
- Customer service via telephone
- Face to face interaction with the public
- Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
- Problem solving – refer to problem solving hubs and comprehensive guidelines to support
- Inputting data onto the system
- Preparing papers
- Creating and updating records
- Email correspondence
- General administration duties
Clearance Level: Basic DBS required (to be applied for by Brook Street upon successful application).
Training: No annual leave during the training period.
Additional Clearance: If a candidate has spent 6 months or longer outside the UK in the last 5 years, an additional overseas police check is required at the candidate's expense.
Administrative Officer in Coventry employer: Ministry of Justice
Brook Street, in partnership with the Ministry of Justice, is an exceptional employer that values its employees and fosters a supportive work environment. Located in Coventry, this role as an Administrative Officer offers a unique opportunity to gain experience in the Public Sector while enjoying a structured work schedule and the potential for contract extension based on performance. With a commitment to inclusivity, Brook Street guarantees interviews for veterans and promotes employee growth through comprehensive training and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer in Coventry
✨Tip Number 1
Get to know the company! Research Brook Street and the Ministry of Justice. Understanding their values and mission can help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves face-to-face interaction and phone communication, think about scenarios where you’ve successfully resolved issues or helped someone out. Be ready to share these examples!
✨Tip Number 3
Brush up on your problem-solving techniques. Familiarise yourself with common challenges in administrative roles and how to tackle them. This will help you stand out when discussing your approach to handling cases in the court system.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Administrative Officer in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Admin Officer role. Highlight relevant experience, especially in customer service and administration, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Use specific examples from your past roles that demonstrate your problem-solving skills and ability to handle administrative tasks.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Officer. Familiarise yourself with customer service protocols, data input processes, and the court system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Problem-Solving Scenarios
Since problem-solving is a key part of this job, prepare for situational questions. Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Showcase Your Communication Skills
As you'll be interacting with the public and handling email correspondence, it's crucial to highlight your communication skills. During the interview, practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This shows that you’re engaged and willing to ensure understanding.
✨Be Ready for DBS and Clearance Questions
Since a Basic DBS check is required, be prepared to discuss your background honestly. If you've spent time outside the UK, know the additional checks that may apply. Being upfront about your situation will reflect positively on your integrity and transparency.
